Global Manager, Process & Tools – Robotics Service

ABB AB; Västerås kommun; On-site; SEK 95,000 - 120,000; Full time

Job summary

ABB AB is seeking a Global Manager Process & Tools for its Robotics Customer Service in Västerås, Sweden. This role requires a senior leader to harmonize and improve service processes across the organization, ensuring a customer-centric approach that drives global impact.

Candidates should possess a minimum of 10-12 years in service business and a strong background as a Business Architect or Process Manager. This position presents an exciting opportunity to influence service excellence globally.

Qualifications

• Minimum of 10-12 years work experience in relevant fields.
• Proven experience in Service Business with a strong understanding of service execution.
• Experience in global transformation programs.

Responsibilities

• Lead the design and implementation of global service processes.
• Act as a hands-on Business Architect ensuring alignment.
• Translate business strategy and customer needs into processes.

Skills

Stakeholder management

Change leadership

Process design

Cross-functional collaboration

Education

M.Sc. or Bachelor in engineering, IS/IT, business administration

Job description

ABB AB is seeking a Global Manager Process & Tools for its Robotics Customer Service in Västerås, Sweden. This role requires a senior leader to harmonize and improve service processes across the organization, ensuring a customer-centric approach that drives global impact.

Candidates should possess a minimum of 10-12 years in service business and a strong background as a Business Architect or Process Manager. This position presents an exciting opportunity to influence service excellence globally.