Global Lead, Service Processes & Tools

Västerås, Kopparbergsvägen 2; Västerås kommun; On-site; SEK 70,000 - 100,000; Full time

Job summary

ABB Robotics is seeking a Global Manager Processes & Tools to lead a global team in harmonizing and improving service processes. This senior leader will work on innovative robotics solutions and shape the future of customer service.

The ideal candidate has significant experience in service business and transformation, with a strong track record in process management. Join us in this exciting period of transition and make an impact in a pioneering environment.

This role is based in Sweden, Västerås.

Qualifications

• Minimum work experience of 10-12 years.
• Proven experience in Service Business.
• Strong understanding of service execution.

Responsibilities

• Lead the design and implementation of global service processes.
• Act as a Business Architect ensuring alignment between service processes.
• Support global deployment and change management for improvements.

Skills

Service Business experience

Change leadership

Stakeholder management

Process design knowledge

Education

M.Sc. or Bachelor in engineering, IS/IT, business administration

Job description

ABB Robotics is seeking a Global Manager Processes & Tools to lead a global team in harmonizing and improving service processes. This senior leader will work on innovative robotics solutions and shape the future of customer service.

The ideal candidate has significant experience in service business and transformation, with a strong track record in process management. Join us in this exciting period of transition and make an impact in a pioneering environment.

This role is based in Sweden, Västerås.