Global Manager Processes & Tools at ABB Robotics

ABB AB; Västerås kommun; On-site; SEK 95,000 - 120,000; Full time

Job summary

ABB AB is seeking a Global Manager Process & Tools for its Robotics Customer Service in Västerås, Sweden. This role requires a senior leader to harmonize and improve service processes across the organization, ensuring a customer-centric approach that drives global impact.

Candidates should possess a minimum of 10-12 years in service business and a strong background as a Business Architect or Process Manager. This position presents an exciting opportunity to influence service excellence globally.

Qualifications

• Minimum of 10-12 years work experience in relevant fields.
• Proven experience in Service Business with a strong understanding of service execution.
• Experience in global transformation programs.

Responsibilities

• Lead the design and implementation of global service processes.
• Act as a hands-on Business Architect ensuring alignment.
• Translate business strategy and customer needs into processes.

Skills

Stakeholder management

Change leadership

Process design

Cross-functional collaboration

Education

M.Sc. or Bachelor in engineering, IS/IT, business administration

Job description

At ABB, we help industries outrun leaner and cleaner. Here, progress is an expectation for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We’re entering an exciting new chapter as we announced the plan for SoftBank Group to acquire ABB Robotics. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world‑class experts in a fast‑moving, innovation‑driven environment.

This Position reports to: Service Business Process Manager.

Role Overview

We are looking for a senior leader to join ABB Robotics Customer Service as Global Manager Process & Tools. In this role, you will lead a global team of Process Owners and Process Experts to harmonize, standardize, and continuously improve service processes aligned with our service strategy.

As part of the Global Operations Management Team, you will play a key role in shaping the future operating model—ensuring scalable, efficient, and customer‑centric processes across the organization. At ABB Robotics Customer Service, you will have the opportunity to drive global impact by shaping how we deliver service excellence. You will work with diverse teams across the world, influence key decisions, and contribute to a future‑ready, customer‑focused service organization.

Responsibilities

• Lead the design, implementation, and continuous improvement of global service processes and supporting applications in close collaboration with IS and key stakeholders
• Act as a hands‑on Business Architect, ensuring alignment between service processes, value streams, and digital tools
• Translate business strategy, customer needs, and market dynamics into scalable processes
• Ensure a strong customer‑centric approach, prioritizing initiatives based on business value and customer experience
• Support and guide global deployment, adoption, and change management for process and system improvements
• Ensure Health, Safety & Environment (HSE) requirements are embedded in all processes and tools

Qualifications

• M.Sc. or Bachelor in engineering, IS/IT, business administration or similar, minimum work experience 10-12 years
• Proven experience in Service Business, with strong understanding of service execution
• Experience in global transformation programs
• Extensive background as a Business Architect, Process Manager, or similar role in a global, service‑oriented environment
• Knowledge of process design, application landscapes, and data flows
• Strong track record of working with cross‑functional stakeholders in global and matrix organizations
• Excellent stakeholder management, communication, and change leadership skills
• Strategic mindset combined with a hands‑on, execution‑driven approach

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