Global Customer Service Lead for Mobility Solutions

Alstom; Västerås kommun; On-site; SEK 600,000 - 900,000; Full time

Job summary

Alstom in Västerås, Sweden, is seeking a Customer Service Leader to own the customer interface for equipment and spare parts. You will handle inquiries, quotations, and ensure on-time deliveries while coordinating with internal teams across sites.

The role emphasizes collaboration with external stakeholders, SAP ERP familiarity, strong organizational and analytical skills, and fluency in English and Swedish. You’ll contribute to continuous improvement in a global mobility business.

Qualifications

• Degree in Engineering or Business Administration.
• Experience interfacing with customers and suppliers.
• Familiarity with SAP ERP.
• Fluent in English and Swedish.

Responsibilities

• Manage customer inquiries, orders and returns, and customer complaints.
• Communicate with relevant stakeholders for critical items.
• Collect timely and compliant cost input from external and internal suppliers.
• Contribute to continuous improvement actions.
• Solve problems with a customer-oriented mindset in a global environment.

Skills

Analytical skills

Interpersonal skills

Organizational skills

Time management

Team player

Positive attitude

Customer-facing experience

Education

Degree in Engineering or Business Administration

Tools

SAP ERP

Job description

Alstom in Västerås, Sweden, is seeking a Customer Service Leader to own the customer interface for equipment and spare parts. You will handle inquiries, quotations, and ensure on-time deliveries while coordinating with internal teams across sites.

The role emphasizes collaboration with external stakeholders, SAP ERP familiarity, strong organizational and analytical skills, and fluency in English and Swedish. You’ll contribute to continuous improvement in a global mobility business.