Customer Service leader

ALSTOM Gruppe; Västerås kommun; On-site; SEK 600,000 - 900,000; Full time

Job summary

Alstom in Västerås, Sweden, is seeking a Customer Service Leader to own the customer interface for equipment and spare parts. You will handle inquiries, quotations, and ensure on-time deliveries while coordinating with internal teams across sites.

The role emphasizes collaboration with external stakeholders, SAP ERP familiarity, strong organizational and analytical skills, and fluency in English and Swedish. You’ll contribute to continuous improvement in a global mobility business.

Qualifications

• Degree in Engineering or Business Administration.
• Experience interfacing with customers and suppliers.
• Familiarity with SAP ERP.
• Fluent in English and Swedish.

Responsibilities

• Manage customer inquiries, orders and returns, and customer complaints.
• Communicate with relevant stakeholders for critical items.
• Collect timely and compliant cost input from external and internal suppliers.
• Contribute to continuous improvement actions.
• Solve problems with a customer-oriented mindset in a global environment.

Skills

Analytical skills

Interpersonal skills

Organizational skills

Time management

Team player

Positive attitude

Customer-facing experience

Education

Degree in Engineering or Business Administration

Tools

SAP ERP

Job description

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Customer Service leader

Date: 6 Oct 2026

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Service Leader in Västerås, SE we’re looking for?

Your future role

Take on a new challenge and apply your comprehensive customer service expertise in a new cutting-edge field. You’ll work alongside innovative, collaborative, and dedicated teammates while being the customer primary point of contact to supply equipment and spare parts or railway vehicles. You will handle customer enquiries, providing quotation and ensure their deliveries. As part of a global organization, you will coordinate with internal stakeholders to ensure material deliveries from different sites within Alstom.

We’ll look to you for:

• Manage Customer inquiries, orders and returns as well as Customer complaints.
• Perform Customer communication with relevant stakeholders in case of critical items (supported by Sales, aligned with Customer Director).
• Collect timely and compliant cost input from external and internal suppliers.
• Contribute to continuous improvement actions.
• Taking responsibility in a results-driven role, solving complex problems with a customer-oriented mindset.
• Embracing inclusivity in an international and multi-cultural environment.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Engineering or Business Administration,
• Experience or understanding of industry roles and daily interfacing with external stakeholders such as customers and suppliers,
• Familiarity with ERP System such as SAP
• Excellent organizational skills and time management,
• Team player with a positive attitude,
• Strong analytical and interpersonal skills,
• Fluent in English and Swedish

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.You’ll also:

• Collaborate with transverse teams and helpful colleagues,
• Progress towards becoming a key influencer in the mobility solutions sector,
• Utilise our dynamic working environment,
• Contribute to innovative projects,
• Steer your career in whatever direction you choose across functions and countries,
• Benefit from our investment in your development, through award-winning learning,
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.