Global Contact Center Transformation Lead

Avaron AB; Huskvarna; On-site; SEK 600,000 - 800,000; Full time

Benefits offered by this job

Permanent employment

Occupational pension

Wellness allowance of SEK 5,000 per year

Job summary

Avaron AB in Huskvarna is seeking a skilled individual to lead the end-to-end implementation of a new contact center vendor. This role involves managing the overall project execution, ensuring a smooth transition while aligning with business and IT requirements.

The ideal candidate will have 5-10 years of experience in vendor management and strong leadership skills in complex project environments. Permanent employment with benefits including occupational pension and wellness allowance is offered.

Qualifications

• 5-10 years of experience in vendor management and transition leadership.
• Solid experience in project leadership and execution management.
• Strong ability in planning, prioritization, and disciplined delivery.

Responsibilities

• Lead project planning, execution, and follow-up for vendor implementation.
• Drive transition from existing vendors to new setup with focus on continuity.
• Secure training, process readiness, and operational preparedness ahead of go-live.

Skills

Vendor management

Project leadership

Stakeholder management

Risk management

Change management

Job description

Avaron AB in Huskvarna is seeking a skilled individual to lead the end-to-end implementation of a new contact center vendor. This role involves managing the overall project execution, ensuring a smooth transition while aligning with business and IT requirements.

The ideal candidate will have 5-10 years of experience in vendor management and strong leadership skills in complex project environments. Permanent employment with benefits including occupational pension and wellness allowance is offered.