Global Service Desk Consultant

Jobtailor; Lunds kommun; On-site; SEK 334,800 - 446,400; Full time

Benefits offered by this job

Occupational pension

Wellness allowance of SEK 5,000 per year

Job summary

Avaron AB in Lund, Sweden, is seeking a Global Service Desk Consultant to support users across a global industrial environment. You will be responsible for providing remote support through phone and webchat, handling incidents efficiently, and guiding users toward self-sufficiency.

The ideal candidate will have hands-on experience with Microsoft products, excellent typing skills, and fluency in English, Swedish, and Spanish. Avaron offers permanent employment, an occupational pension, and a wellness allowance.

Qualifications

• Hands-on experience providing user support via phone, webchat, and remote control tools.
• Ability to read, understand, and follow technical documentation, routines, and processes.
• Structured, service-minded, and comfortable handling several tasks simultaneously.

Responsibilities

• You will support users remotely via phone, webchat, and remote assistance tools.
• You will prioritize, troubleshoot, and resolve incidents in line with service levels.
• You will collaborate with local and global IT support teams to drive effective resolutions.
• You will guide and train users to solve common issues more independently.

Skills

Hands-on experience providing user support via phone, webchat, and remote control tools

Extensive experience with Microsoft products including Windows 10/11, Office 2016/O365

Hands-on experience with computer hardware

Typing speed above 200 characters per minute

Fluent spoken and written English

Fluent spoken and written Swedish

Fluent spoken and written Spanish

Education

ITIL v3.0 Foundation

Job description

Global Service Desk Consultant

Kommun: Lund

About the Company

At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development.

About the Role

You will join a global service desk that supports users across an international industrial environment. The focus is on keeping everyday IT running smoothly through remote support, smart troubleshooting, and clear guidance for users. You will work closely with both local and global support teams, handle incidents through phone, webchat, and remote tools, and help improve how issues are solved and escalated.

This role also gives you room to contribute beyond ticket handling. You will help strengthen ways of working, keep documentation up to date, and support users so they become more self‑sufficient. It is a great fit if you enjoy combining hands‑on support with process awareness in a multilingual, global setup.

Job Description

• You will support users remotely via phone, webchat, and remote assistance tools.
• You will receive, prioritize, troubleshoot, and resolve incidents in line with agreed service levels and ticket handling routines.
• You will identify recurring incidents that may indicate underlying problems and route them through the problem management process.
• You will escalate issues when needed and make sure they reach the right support function quickly.
• You will collaborate with both global and local IT support teams to drive effective resolutions.
• You will guide and train users so they can solve common issues more independently.
• You will update shared documentation and information in the service desk portal.
• You will contribute to recommended processes and standards and help improve the overall support experience.

Requirements

• Hands‑on experience providing user support via phone, webchat, and remote control tools.
• Extensive hands‑on experience with Microsoft products, including Windows 10/11, Office 2016/O365, Microsoft Teams, and OneDrive.
• Hands‑on experience with computer hardware.
• ITIL v3.0 Foundation.
• Ability to read, understand, and follow technical documentation, routines, and processes.
• Typing speed above 200 characters per minute.
• Fluent spoken and written English, Swedish, and Spanish.
• You are structured, service‑minded, and comfortable handling several tasks at the same time, even under pressure.
• Willingness to complete a drug test before start.

Nice to have

• Experience working in a global, multicultural environment.
• Experience helping users become more self‑sufficient through guidance and training.

What We Offer

• Permanent employment at Avaron AB
• Occupational pension
• Wellness allowance of SEK 5,000 per year

Application

Selections are made on an ongoing basis – apply as soon as you can.

Krav

• Svenska
• Engelska