German-Speaking Tier 1 Tech Support Specialist

Axis Communications AB; Lunds kommun; On-site; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Daily breakfast

Swedish fika Fridays

Gym access

Insurance coverage

Job summary

Axis Communications AB in Lund, Sweden seeks a German-speaking Technical Services Representative to join our Technical Services team. You will provide Tier 1 frontline support for partners and customers in the Middle Europe region, perform basic troubleshooting, and coordinate with RMA partners across departments.

The role emphasizes strong communication, customer-centric service, and collaboration with the EMEA TSR virtual team.

Qualifications

• Fluent German and excellent English are required.
• IT experience in customer support is preferred.
• Strong communication and proactive problem-solving are essential.

Responsibilities

• Tier 1 frontline support for the Middle Europe region.
• Handle inquiries via web, phone, and chat; perform basic troubleshooting.
• Lead RMA cases and coordinate across departments to improve workflows.

Skills

German fluency

English fluency

Customer support

Communication skills

Problem solving

Job description

Axis Communications AB in Lund, Sweden seeks a German-speaking Technical Services Representative to join our Technical Services team. You will provide Tier 1 frontline support for partners and customers in the Middle Europe region, perform basic troubleshooting, and coordinate with RMA partners across departments.

The role emphasizes strong communication, customer-centric service, and collaboration with the EMEA TSR virtual team.