Customer Support Associate, German Speaking

Sellpy; Stockholms kommun; Hybrid; SEK 357,120 - 468,720; Full time

Benefits offered by this job

Staff discounts

Learning platform

Job summary

Sellpy is seeking a German-speaking Customer Support specialist to empower the German market. You will handle inquiries via chat, phone and email, helping buyers and sellers and learning about the second-hand market in a fast-paced environment.

You will join a modern company driving the change toward a sustainable lifestyle, with a vibrant Medborgarplatsen office culture, staff discounts, and learning platforms. Fluency in German and good English are required.

Qualifications

• Fluency in German (spoken and written)
• Proficient in English as company language
• Structured and service-minded mentality
• Interest in finding solutions and improving customer offers

Responsibilities

• Create satisfaction for buyers and sellers in a wide variety of support tasks
• Pickup inquiries via chat, telephone or email
• Learn about the second-hand market in a fast-paced environment
• Help improve the service based on customer feedback

Skills

German language proficiency

Customer service

Job description

More and more people are choosing Sellpy and we need to keep up by adding one more German-speaking colleague to the Customer Support team.

We hope you are inspired to change the world for the better through your work and helping our customers with a wide variety of challenges.

Sellpy’s vision is to empower everyone to live circularly. We believe that every item deserves a second life, and we see huge financial, social and environmental value in making sure this happens. We look for those who share this vision and have the grit to tackle the challenges of building a circular future.

Customer Support at Sellpy

The next German-speaking colleague will have an important role in enabling customers in the German market. Sellpy has customers selling and buying second hand products, and our team is responsible for supporting customers in both areas, over chat, phone and email when required. We specialise in unique items at Sellpy, which gives you plenty of fun challenges that you probably haven’t faced before.

In short, you will

• Create satisfaction for our buyers and sellers in a wide variety of support errands
• Pick up inquiries via chat, telephone and/or email
• Learn lots about second hand in a fast-paced environment
• Help to improve our service based on customer feedback

Requirements

• A structured and service-minded mentality
• Spoken and written fluency in German, at a near-native level
• Good knowledge of English as this is our company language
• An interest in finding solutions and improving the offer for our customers

We’d be impressed if you have

• Additional language skills (French, Czech, Danish or Dutch)
• Experience in a customer-facing role
• Experience in working in customer support via chat, phone and email
• An interest in second hand

You get to

• Be part of a modern company that's driving the change towards a sustainable lifestyle. In return, you will develop and work on meaningful challenges on a daily basis
• Join a vibrant office culture at Medborgarplatsen
• Work with highly skilled and motivated colleagues
• Enjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more)
• Gain new skills with unlimited access to a learning platform

Location

On-site collaboration at our core, supported by a flexible hybrid setup. This specific role is based at our Medborgarplatsen office.

Form of employment:

Full-time

Start:

As agreed upon

Only candidates who meet the requirements of spoken and written fluency in German will move forward in the screening process.