Customer Support Associate, German Speaking

Sellhelp AB; Stockholms kommun; Hybrid; SEK 325,803 - 488,705; Full time

Benefits offered by this job

Staff discounts at Sellpy and H&M brands

Unlimited access to a learning platform

Vibrant office culture

Job summary

Sellhelp AB is seeking a full-time German-speaking Customer Support representative in Stockholms kommun. You will have a key role in supporting customers in the German market through inquiries via chat, phone, and email. The ideal candidate should possess near-native fluency in German, good knowledge of English, and be service-minded with an interest in solutions. The role offers a vibrant office culture and opportunities for personal development.

Qualifications

• Spoken and written fluency in German at a near-native level.
• Good knowledge of English as the company language.
• Structured and service-minded mentality.

Responsibilities

• Create satisfaction for buyers and sellers.
• Respond to inquiries via chat, phone, and email.
• Learn about second-hand products in a fast-paced environment.
• Improve service based on customer feedback.

Skills

Fluency in German (near-native)

Good knowledge of English

Service-minded mentality

Interest in finding solutions

Job description

About the role

More and more people are choosing Sellpy and we need to keep up by adding one more German‑speaking colleague to the Customer Support team. We hope you are inspired to change the world for the better through your work and helping our customers with a wide variety of challenges.

Sellpy’s vision is to empower everyone to live circularly. We believe that every item deserves a second life, and we see huge financial, social and environmental value in making sure this happens.

Customer Support at Sellpy: The next German‑speaking colleague will have an important role in enabling customers in the German market. Sellpy has customers selling and buying second hand products, and our team is responsible for supporting customers in both areas, over chat, phone and email when required. We specialise in unique items at Sellpy, which gives you plenty of fun challenges that you probably haven't faced before.

Responsibilities

• Create satisfaction for our buyers and sellers in a wide variety of support errands
• Pick up inquiries via chat, telephone and/or email
• Learn lots about second hand in a fast‑paced environment
• Help to improve our service based on customer feedback

Requirements

• A structured and service‑mindful mentality
• Spoken and written fluency in German, at a near‑native level
• Good knowledge of English as this is our company language
• An interest in finding solutions and improving the offer for our customers

We'd be impressed if you have

• Additional language skills (French, Czech, Danish or Dutch)
• Experience in a customer‑facing role
• Experience in working in customer support via chat, phone and email
• An interest in second hand

What you get

• Be part of a modern company that is driving the change towards a sustainable lifestyle, and develop and work on meaningful challenges on a daily basis
• Join a vibrant office culture at Medborgarplatsen
• Work with highly skilled and motivated colleagues
• Enjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more)
• Gain new skills with unlimited access to a learning platform

Location

On‑site collaboration at our core, supported by a flexible hybrid setup. This specific role is based at our Medborgarplatsen office.

Employment

Form of employment: Full‑time

Start: As agreed upon

Application

Please note that only candidates who meet the requirement of spoken and written fluency in German will move forward in the screening process.

Equal Opportunity

Öppen för alla. Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.