French & Dutch-Speaking Customer Success Pro

Qred; Stockholms kommun; Hybrid; SEK 320,000 - 420,000; Full time

Job summary

Qred, a Nordic fintech scale-up, is hiring a Customer Success Representative based in Stockholm. You will bridge technical execution and business impact, owning customer interactions for our growth markets, with an office-first culture and one remote day per week.

The role focuses on rapid, multichannel support, onboarding, and collections, contributing to customer retention and payment workflows. Ideal candidates have 2–5 years in customer-facing roles and fintech exposure.

Qualifications

• A few years of experience in a customer-facing or support role, preferably handling phone and email inquiries.
• Professional fluency in both oral and written French, Dutch and English.
• Previous experience working within fintech, banking, or a high-growth scale-up environment is highly advantageous.
• Basic understanding of financial products or credit processes is a plus.

Responsibilities

• Manage inbound inquiries with rapid response across phone, chat, and email channels, focusing on quick resolution to meet our targets.
• Drive pipeline triaging and application support by sorting and tagging new inbound requests, guiding borrowers through digital onboarding.
• Execute the collections function by proactively reaching out to customers via phone, WhatsApp, and email to assist with pre-collection efforts and outstanding invoices.

Skills

Phone & email support

French

Dutch

English

Fintech experience

Job description

Qred, a Nordic fintech scale-up, is hiring a Customer Success Representative based in Stockholm. You will bridge technical execution and business impact, owning customer interactions for our growth markets, with an office-first culture and one remote day per week.

The role focuses on rapid, multichannel support, onboarding, and collections, contributing to customer retention and payment workflows. Ideal candidates have 2–5 years in customer-facing roles and fintech exposure.