Bilingual CSM: French & Dutch | Belgium Market (Remote)

Qred Bank AB; Stockholms kommun; Hybrid; SEK 500,000 - 650,000; Full time

Job summary

Qred Bank AB is seeking a Customer Success Representative based in Stockholm, Sweden. In this role, you will manage customer inquiries via phone, chat, and email, ensuring quick resolutions and a seamless onboarding experience. We're looking for structured professionals with great communication skills and a few years of experience in a support role.

Join a fast-paced fintech environment where diversity is celebrated and opportunities for growth are abundant. The position is full-time with an office-first approach, allowing remote work one day per week.

Qualifications

• A few years of experience in a customer-facing or support role, preferably handling phone and email inquiries.
• Professional fluency in both oral and written French, Dutch, and English.
• Previous experience working within fintech, banking, or a high-growth scale-up environment is highly advantageous.
• Basic understanding of financial products or credit processes is a plus.

Responsibilities

• Manage inbound inquiries with rapid response across phone, chat, and email channels.
• Drive pipeline triaging and application support by sorting and tagging new inbound requests.
• Execute the collections function by proactively reaching out to customers.

Skills

Customer-facing experience

Fluency in French

Fluency in Dutch

Fluency in English

Analytical mindset

Attention to detail

Job description

Qred Bank AB is seeking a Customer Success Representative based in Stockholm, Sweden. In this role, you will manage customer inquiries via phone, chat, and email, ensuring quick resolutions and a seamless onboarding experience. We're looking for structured professionals with great communication skills and a few years of experience in a support role.

Join a fast-paced fintech environment where diversity is celebrated and opportunities for growth are abundant. The position is full-time with an office-first approach, allowing remote work one day per week.