Customer Representative

Qred AB; Stockholms kommun; On-site; SEK 360,000 - 520,000; Full time

Benefits offered by this job

Hybrid work option

Office-first culture

Job summary

Qred AB in Stockholm seeks a Customer Representative to manage end-to-end communication with small businesses, bridging customer needs with internal financial systems to support scalable growth.

You will handle inquiries across chat, email, and phone, ensure regulatory compliance, and work with cross-functional teams to optimize workflows. The role is full-time with an office-first culture and one remote day per week.

Qualifications

• Experience in customer-facing roles, retail, or operations.
• Fluent in English and at least one Scandinavian language (Swedish, Norwegian, or Danish).
• Strong digital proficiency with internal financial systems and administrative software.

Responsibilities

• Resolve customer inquiries across chat, email, and phone with accuracy and speed.
• Process daily operational requests in line with regulatory standards and risk policies.
• Coordinate with cross-functional teams to resolve edge cases and improve workflows.
• Identify bottlenecks and contribute ideas to refine service procedures.
• Document customer records and system updates accurately in internal platforms.

Skills

Customer-facing experience

English fluency

Digital proficiency

Job description

At Qred, we’re building the world's best bank for small businesses. Since launching 11 years ago, we’ve grown from startup to profitable fintech scale-up, now generating over 1 billion SEK in annual revenue and supporting 50,000+ entrepreneurs across Northern Europe. We combine smart technology, real data, and human judgment to make financing simple, fast, and fair. With bold growth plans and strong momentum across multiple markets, we’re now looking for a Customer Representative for the next phase of growth.

About the Role

As a Customer Representative, you will drive end-to-end communication with small businesses while maintaining operational accuracy across our core financial channels. You take direct ownership of real-time inquiries, bridging customer needs with our internal financial systems to power steady scale.

Key responsibilities

• Resolve customer inquiries across chat, email, and phone with technical precision and speed.

• Process daily operational requests in accordance with regulatory standards and risk policies.

• Align with cross-functional teams to resolve edge cases and optimize internal workflows.

• Identify operational bottlenecks and contribute practical ideas to refine service procedures.

• Document customer records and system updates accurately within our internal platforms.

What we’re looking for

We are looking for an action-oriented team player with a structured mindset and strong problem-solving skills. You take full ownership of daily tasks, adapt quickly to shifting priorities, and remain motivated to build efficient, scalable interactions.

Qualifications

• Practical experience in customer-facing roles, retail, or operations, or an eagerness to launch your career in Fintech.

• Fluent in English and at least one Scandinavian language (Swedish, Norwegian, or Danish)

• Strong digital proficiency with the ability to navigate internal financial systems and administrative software effectively.

Why Qred?

This is the place to be if you’re looking for a place to grow. Qred is growing fast, and our Qredsters along with it. With a non-bureaucratic organization and delegated responsibilities, we make sure there’s a short path from idea to action. In addition to our great culture, you get to work with the latest cutting-edge techniques, full ownership, and last but not least a bunch of great competent colleagues to learn from!

One Last Thing

This is a full-time, permanent position based in our headquarters in Stockholm. We believe our culture thrives when we work together, which is why we have an office-first approach. To balance this with some flexibility, we have the option of working remotely one day per week.

We review applications on a rolling basis and while the start date is flexible, the right candidate can join us immediately.

Qred celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.

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