Customer Representative – Fintech (Hybrid: 1 Day Remote)

Qred; Stockholms kommun; Hybrid; SEK 320,000 - 520,000; Full time

Benefits offered by this job

Office Stockholm HQ

Hybrid work

Job summary

Qred, a fast-growing fintech in Stockholm, is seeking a Customer Representative to drive end-to-end communications with small businesses. The role focuses on real-time inquiries and bridging customers with internal financial systems to enable scalable service.

You will handle inquiries via chat, email, and phone, follow regulatory standards, and collaborate with cross-functional teams to resolve edge cases and improve workflows.

Qualifications

• Practical experience in customer-facing roles, retail, or operations or eagerness to start a Fintech career.
• Fluent in English and at least one Scandinavian language (Swedish, Norwegian or Danish).
• Strong digital proficiency to navigate internal financial systems and admin software.

Responsibilities

• Resolve customer inquiries across chat, email, and phone with precision and speed.
• Process daily operational requests in line with regulatory standards and risk policies.
• Align with cross-functional teams to resolve edge cases and improve internal workflows.
• Identify bottlenecks and contribute ideas to refine service procedures.
• Document customer records and system updates accurately in internal platforms.

Skills

Customer-facing experience

English + Scandinavian language

Digital systems proficiency

Job description

Qred, a fast-growing fintech in Stockholm, is seeking a Customer Representative to drive end-to-end communications with small businesses. The role focuses on real-time inquiries and bridging customers with internal financial systems to enable scalable service.

You will handle inquiries via chat, email, and phone, follow regulatory standards, and collaborate with cross-functional teams to resolve edge cases and improve workflows.