Floor Manager - MaxMara

Max Mara Fashion Group; Stockholms kommun; Presencial; SEK 420.000 - 540.000; Jornada completa

Descripción de la vacante

MaxMara Stockholm is seeking a Floor Manager to drive the commercial objectives of the department. You will manage resources, work with sales advisors, and uphold image rules and service standards.

You will lead by example, ensure a superior customer experience, and train backups. Proficiency in German and English is required, with 3+ years in luxury fashion management. Collaboration with Store Manager and Sales Manager is essential.

Formación

• Experience of at least 3 years as Floor Manager or Assistant Store Manager in luxury/fashion.
• Strong communication skills and customer service excellence.
• Proficient with in-store digital tools and processes.
• Good organizational, follow-up, and teamwork abilities.

Responsabilidades

• Meet and exceed personal and department sales targets.
• Organize and coordinate store resources with the Store Manager.
• Handle customer objections and close sales when needed.
• Ensure department spaces meet image standards and product care.
• Develop department staff skills and train backups.
• Collaborate with Management Team to achieve best store results.
• Promote sustainable practices and digital initiatives in the department.

Conocimientos

Excellent communicator

Lead by example

Customer oriented

Digital tools in store

Problem solver

Organizational skills

Teamwork

Descripción del empleo

Would you like to join the MaxMara Stockholm Team as Floor Manager?

The Floor Manager is responsible for the commercial objectives of the entrusted department. He/She will manage and develop the resources and collaborate with the sales advisors, in compliance with image rules and service standards.

You’ll be in charge of:

• Achieving personal results and those of the assigned department
• Efficiently organising, managing and coordinating the resources assigned to achieve commercial results in coordination with the Store Manager
• Contributing to the management of objections and the finalisation of sales if necessary
• Guaranteeing that the Sales Manager complies with the department spaces/areas (tidiness, care of the product)
• Guaranteeing effective product management in the department
• Ensuring that the level of reception in the department complies with company standards
• Evaluating and developing the skills of department personnel
• Making sure that one or more department back up is trained and developed in order to guarantee coverage of the role
• Informing and training colleagues on the entrusted department collection/product in conjunction with the Sales Manager and Visual Manger
• Working together with the Management Team (Operation Manager, Store Manager e Sales Manager) in order to achieve the best results for the store
• Guaranteeing that the image of the department Sales Managers is in line with company standards
• Ensuring compliance with company standards, procedures and rules of conduct
• Being familiar and complying with safety regulations and taking action if necessary
• Encouraging participation in on-the-job training through proactive initiatives, teamwork and digital activities, aimed at facilitating innovation and improving the effectiveness/efficiency of their responsibilities
• Promoting, adopting and developing the use of digital technologies within the scope of their role, with regard to process management and relationships with internal and external stakeholders involved in the business
• Adopting meaningful behaviour and promoting both operational and cultural actions linked to Sustainable Development, understood as an interconnection of practices aimed at caring for the environment, business processes and community organisation

If you:

• Have experience at least 3 years working as Floor Manager/Assistant Store Manager, preferably in a luxury/fashion field
• Are an excellent communicator
• Lead by example
• Are customer oriented and you provide a wonderful customer experience in store
• Are Goal Oriented Mind
• Are passionate about fashion and have a good understanding of fashion brands
• Are a proficient user with the digital tools in store
• Are a problem solver with strong organizational and follow-up skills
• Good knowledge of German and English language

About Max Mara Fashion Group

Max Mara Fashion Group is recognized throughout the world as the precursor of modern pret-à-porter fashion.

The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced

according to excellent industrial processes.

Passion, commitment and tradition have created a unique fashion style:

• 9 main brands
• 60+ fashion collections every season
• 14.000.000+ clothes sold every year
• 2.500+ single-brand shops
• 10.000+ multi-brand shops
• 27 languages spoken in the Max Mara Fashion Group world
• 5.500+ employees in the world

Our ecosystem is made of 44 Depts, including Fashion Design, Marketing & Sales, Operations, Retail, Stores, ICT,

The Digital Division was the latest department to be established in 2013, with the aim of integrating the

company's digital assets, as well as solutions and services related to e-commerce and digital marketing.

Discover your potential and your substance with a career at MMFG, where work means passion, embracing new

challenges, learning from each other, sharing a vision, teamwork and making it come true!

Max Mara Fashion Group is an equal opportunity employer. Everyone is welcome!