Store Manager

ZARA; Stockholms kommun; On-site; SEK 520,000 - 640,000; Full time

Benefits offered by this job

Internal promotion programs

Training programs

Employee discount 25%

Job summary

ZARA in Stockholm area seeks an experienced Store Manager to lead a busy team and drive sales. You will oversee customer service, stock, HR processes, and loss prevention while maintaining store standards.

This role requires strong leadership in a fashion retail setting and a focus on operational excellence. You will manage daily operations, coordinate with merchandising teams, and ensure a positive, safe store environment.

Qualifications

• Minimum of 1 year retail management experience.
• Ability to multi-task in a fast-paced setting.
• Interest in fashion and current season trends.
• Excellent communication skills.
• Detail oriented and organized.

Responsibilities

• Customer Service: Provides highest level of care to customers.
• Commercial tasks: Ensures floor is fully stocked and reports; supports Visual Merchandising team.
• Sales & Stock Management: Budget responsibility; ensures stockroom organization and delivery process per standards.
• Loss Prevention: Works with Loss Prevention to meet shrinkage goals; oversees inventories with accuracy.
• Human Resources: Trains staff, recruits, conducts interviews, supports payroll and scheduling.
• General service: Organizes tasks related to maintenance, store orders, and store environment.
• Health and safety: Follows H&S routines and Zara policies and Massimo Dutti principles.

Skills

Retail management

Customer service

Team leadership

Communication skills

Organizational skills

Job description

ZARA

Store Manager - Stockholm area

Our Store Manager are directly responsible for the success of your store. Their strong leadership skills and retail experience will set the example for their team while performing various tasks related to customer service, human resources, processes, sales & stock management and Loss prevention.

Responsibilities

• Customer Service: Provides highest level of care to customers.
• Commercial tasks: Consistently ensures the floor is fully stocked with merchandised according to standards and reports. Support Visual commercial team in the store.
• Sales & Stock Management: Budget responsibility, ensures stockroom organization and delivery process according to the standards, ensure that all store processes are done correctly and within productivity standards.
• Loss Prevention: Works closely with Loss Prevention department to meet shrinkage goals, oversees store inventories and ensures the highest level of accuracy when doing so.
• Human Resources: Ensures the proper training for all staff and recognizes potential candidates for promotion recruits, interviews, develops and maintains a strong team members. Ensures that all HR procedures are followed (payroll, store coverage, budgeted hours, training).
• General service: Organizes all tasks relating to general services (maintenance, store orders, heating/cooling, music).
• Health and safety: Ensure positive work environment, follows H&S routines, follows all ZARA company policies and procedures focusing on the Massimo Dutti management principles.

Requirements

• Ability to multi-task in a fast paced setting
• Interest in fashion and current season trends as they apply to the market
• Excellent communication skills
• Detail oriented and organized nature
• Prioritizes tasks to maximize efficiency of team
• Takes initiative to accomplish all set goals
• Great customer service skills
• Leads and motivates team by setting the example
• Desire for career growth within the company
• Minimum of 1 year retail management experience

Benefits

We offer internal promotion programs where you will find opportunities to grow, e-learning and training programs - we never stop learning! You will be rewarded with a competitive compensation package and you will also receive 25% discount to buy the latest trends in any of our Inditex brands available in your market.

We are committed to ensure that our recruitment processes are barrier free and as inclusive as possible to everyone. This includes making adjustments for people with disability or long-term conditions.