FinTech Support & Onboarding Specialist (Hybrid)

Alchemy Markets; Stockholms kommun; Hybrid; SEK 421,807 - 632,711; Full time

Benefits offered by this job

Competitive remuneration package

Work-life balance

Healthcare allowance

Pension plan

Dynamic career growth

Job summary

A leading financial services provider is looking for a motivated Customer Support Specialist to serve as the first point of contact for clients using payment services. Responsibilities include providing technical support, resolving inquiries, and assisting with onboarding. Ideal candidates will have 1-2 years in customer support, strong communication skills, and familiarity with payment processes. This role offers a competitive remuneration package with flexible working hours and a hybrid model.

Qualifications

• 1-2 years of experience in customer support or operations.
• Strong written and verbal communication skills.
• Customer-centric mindset with good problem-solving capability.
• Basic knowledge of compliance regulations (KYC/AML).
• Proficient in using internal tools and keeping accurate records.
• Ability to multitask and manage various client issues.

Responsibilities

• Act as the first point of contact for clients using payment services.
• Provide timely technical support to clients regarding payment systems.
• Register and categorize incoming inquiries and resolve issues.
• Advise clients on using software for payment operations.
• Collaborate with other departments to address clients' technical issues.

Skills

Customer support experience

Communication skills

Problem-solving

Familiarity with payment processes

Tools

CRM systems

Support ticket platforms

Job description

A leading financial services provider is looking for a motivated Customer Support Specialist to serve as the first point of contact for clients using payment services. Responsibilities include providing technical support, resolving inquiries, and assisting with onboarding. Ideal candidates will have 1-2 years in customer support, strong communication skills, and familiarity with payment processes. This role offers a competitive remuneration package with flexible working hours and a hybrid model.