Finnish-Speaking Customer Advisor — Part-Time, Remote

NOBA Bank Group; Stockholms kommun; Hybrid; SEK 193,000 - 248,000; Part time

Job summary

NOBA Bank Group is hiring for a part-time Pre-Collections role in the Stockholm area. The position starts with a three-week full-time training in the office, followed by daytime shifts during training and optional work-from-home once independent.

The job combines outbound calls to customers behind on payments with inbound contacts and light administration. We require candidates with customer service experience who are fluent in Finnish and English and who can commit to at least one year in a

Qualifications

• Experience in customer service or people-facing roles.
• Fluency in Finnish and English (speaking and writing).
• Willingness to work part-time for at least 1 year (ideally longer).

Responsibilities

• Contact customers who are behind on payments (outbound).
• Resolve issues and discuss long-term payment plans.
• Handle inbound customer inquiries.
• Perform administrative tasks related to the collections process.

Skills

Customer service

Finnish language

English language

Phone-based communication

Job description

NOBA Bank Group is hiring for a part-time Pre-Collections role in the Stockholm area. The position starts with a three-week full-time training in the office, followed by daytime shifts during training and optional work-from-home once independent.

The job combines outbound calls to customers behind on payments with inbound contacts and light administration. We require candidates with customer service experience who are fluent in Finnish and English and who can commit to at least one year in a