European After-Sales Lead EV Service & Digital

XPENG; Solna kommun; On-site; SEK 550,000 - 750,000; Full time

Job summary

XPENG is seeking an experienced After-Sales Operations Specialist for its Europe team in Sweden. You will oversee dealer service standards, analyze after-sales data, and support spare parts, claims, training, and policy improvements.

Fluent Swedish and English are required, with 5+ years in after-sales. The role offers diverse exposure across digital service initiatives and cross-cultural collaboration within a growing EV brand in Europe.

Qualifications

• Bachelor’s degree or above in automobile or related field.
• More than 5 years of experience in after-sales service operation, preferably in internet/automotive context.
• Fluent in Swedish and English; strong communication and cross-cultural adaptability.

Responsibilities

• Insight into the local after-sales market, focusing on customer concerns about after-sales.
• Follow up the implementation of service standards at dealers and assess after-sales policies.
• Promote digital, mobile, intelligent after-sales and push service model transformation.
• Collect and analyze dealers’ monthly after-sales data and recommend improvements.

Skills

Swedish language

English language

Education

Bachelor’s degree or above (automobile related)

Job description

XPENG is seeking an experienced After-Sales Operations Specialist for its Europe team in Sweden. You will oversee dealer service standards, analyze after-sales data, and support spare parts, claims, training, and policy improvements.

Fluent Swedish and English are required, with 5+ years in after-sales. The role offers diverse exposure across digital service initiatives and cross-cultural collaboration within a growing EV brand in Europe.