Area Aftersales Manager - Sweden

XPENG; Solna kommun; On-site; SEK 550,000 - 750,000; Full time

Job summary

XPENG is seeking an experienced After-Sales Operations Specialist for its Europe team in Sweden. You will oversee dealer service standards, analyze after-sales data, and support spare parts, claims, training, and policy improvements.

Fluent Swedish and English are required, with 5+ years in after-sales. The role offers diverse exposure across digital service initiatives and cross-cultural collaboration within a growing EV brand in Europe.

Qualifications

• Bachelor’s degree or above in automobile or related field.
• More than 5 years of experience in after-sales service operation, preferably in internet/automotive context.
• Fluent in Swedish and English; strong communication and cross-cultural adaptability.

Responsibilities

• Insight into the local after-sales market, focusing on customer concerns about after-sales.
• Follow up the implementation of service standards at dealers and assess after-sales policies.
• Promote digital, mobile, intelligent after-sales and push service model transformation.
• Collect and analyze dealers’ monthly after-sales data and recommend improvements.

Skills

Swedish language

English language

Education

Bachelor’s degree or above (automobile related)

Job description

XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm.

Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.

Why should you be part of our success story?

XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions.

Areas of responsibility/job description:

• Insight into the local after-sales market, focus on the customers concern about the after-sales.
• Follow up the implementation of the service standard of the dealers, carry out the after-sales policy assessment.
• Promote the digital, mobile, intelligent after-sales, push the service mode transformation.
• Collect and analyze the dealers’ monthly after-sales business, give suggestions to improve and follow up the results.
• Provide support and management to the dealers on spare parts, claims, technology, training and so on.
• Responsible for the customer、satisfaction survey, feedback and improvement. Handle the customer complaints, improve the dealers service skills.
• Responsible for the after-sales campaigns in loco.
• Collect the competitor’s after-sales information, promote the optimization of our after-sales policy.

What are we looking for?

• Bachelor’s degree or above. Major in automobile or related.
• More than 5 years working experience in after-sales service operation, Internet automobile background is preferred.
• Fluent in both Swedish and English.
• Good at communication, independent problem solving and cross-culture adaptability.
• Strong compression ability.

XPENG offers:

• An interesting, unique and very varied job at XPENG
• A job with an incredibly large contact surface both internally and externally
• An attractive salary package incl. pension and with the possibility of a bonus
• To be involved in the growth of an existing EV brand in Europe

pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.

We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.

Our Commitment to Diversity and Inclusion:

At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.