Head of EV Aftersales & Service Excellence

ZEEKR Europe; Stockholms kommun; On-site; SEK 669,600 - 892,800; Full time

Job summary

ZEEKR Europe is looking for an Aftersales Lead to build and grow their after sales business in Stockholms kommun, Sweden. You will work closely with local and cross-functional teams to ensure high-quality customer satisfaction and operational efficiency.

The ideal candidate will have extensive experience in after-sales management and a strong technical understanding of electric vehicles. This role plays a vital part in the Leadership team.

Qualifications

• Proven track record of successful after sales business development.
• Extensive experience in after‑sales management within the automotive industry.
• Strong technical understanding of electric vehicles and automotive systems.

Responsibilities

• Lead the After Sales Team in the NSC.
• Foster and maintain strong relationships with the aftersales teams.
• Establish and monitor key performance indicators (KPIs) for after sales services.

Skills

After sales business development

Dealer Management

Problem-solving

Customer experience knowledge

Engaging & developing people

Job description

ZEEKR Europe is looking for an Aftersales Lead to build and grow their after sales business in Stockholms kommun, Sweden. You will work closely with local and cross-functional teams to ensure high-quality customer satisfaction and operational efficiency.

The ideal candidate will have extensive experience in after-sales management and a strong technical understanding of electric vehicles. This role plays a vital part in the Leadership team.