Design Manager: Lead Global Retail Tech UX & Team Growth

H&M; Stockholms kommun; On-site; SEK 900,000 - 1,300,000; Full time

Job summary

H&M Group is seeking a Design Manager within Retail Tech to lead a team of digital product designers shaping experiences across H&M stores globally. You will champion design quality, turn complex retail challenges into intuitive solutions, and partner with product, engineering, operations and brand teams to deliver impact.

You will drive growth, governance and strategy, shaping design maturity and ensuring inclusive, high-quality delivery at scale.

Qualifications

• Extensive experience leading design teams and directly managing people.
• Proven responsibility for team allocation, capacity planning and design delivery.
• Strong stakeholder management and ability to align product, tech and business.
• Experience coaching designers and building inclusive, high-performing teams.
• Deep knowledge of human-centered, interaction and product design, including service design.
• Experience with design systems at scale and advanced Figma skills; knowledge of Material Design is a plus.
• Experience using research and data to guide decisions and measure outcomes.
• Knowledge of accessibility standards (WCAG 2.1 AA) and inclusive design practices.
• Experience with AI-supported design and willingness to keep learning as the field evolves.

Responsibilities

• Lead, coach and develop designers through feedback and growth plans.
• Ensure end-to-end experience quality across usability, accessibility, consistency and brand direction.
• Plan design capacity and allocate resources across teams to meet needs.
• Improve collaboration and governance across design, product, engineering, operations and brand.
• Guide adoption and improvement of design systems to deliver consistent experiences at scale.
• Strengthen design maturity and ways of working across Retail Tech.
• Define and track design KPIs using research insights and performance data.
• Build an inclusive team culture based on trust, wellbeing and sustainable performance.

Skills

Design leadership

People management

Stakeholder management

Human-centered design

Design systems

AI-assisted design

Accessibility (WCAG 2.1 AA)

Cross-functional collaboration

Tools

Figma

Material Design

Job description

H&M Group is seeking a Design Manager within Retail Tech to lead a team of digital product designers shaping experiences across H&M stores globally. You will champion design quality, turn complex retail challenges into intuitive solutions, and partner with product, engineering, operations and brand teams to deliver impact.

You will drive growth, governance and strategy, shaping design maturity and ensuring inclusive, high-quality delivery at scale.