Data Center Account Manager

CBRE Group, Inc.; Stockholms kommun; On-site; SEK 700,000 - 900,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Manager for its Data Center/Critical Services team in Sweden. The role manages the on-site operations and facilities services for a major telecom client across two locations, ensuring regulatory and SLA compliance.

You will supervise staff, drive training, oversee recruiting, and coordinate with stakeholders to meet MSA requirements. The position requires onsite presence and a strong focus on safety, quality, and operations.

Qualifications

• Bachelor’s degree with 5–8 years relevant experience preferred.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated information, convey performance expectations and handle problems.

Responsibilities

• Provide formal supervision for employees, monitor training and development, and conduct performance evaluations and coaching.
• Oversee recruiting and hiring of new employees; set and track staff and department deadlines; mentor and coach account leadership as needed.
• Serve as client liaison with key stakeholders to meet MSA requirements and ensure SLA compliance.
• Ensure completion of configuration management, work orders, preventive maintenance, and repairs within SLA; resolve unforeseen circumstances and inform client or exec mgmt.

Skills

Staffing

Training & development

Coaching

Leadership

Performance evaluations

Recruiting

Microsoft Office

Communication

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

AbouttheRole:

AsaCBREDataCenterAccountManager,youwillmanagetheteamresponsibleforprovidingexpertoperations and facilities managementservices to a largetelecomclientat two locations.

ThisjobispartoftheCriticalandTechnicalServicesjobfunction.Theyareresponsiblefortechnicalmaintenance services in critical client environments.

Please note that you will need to be onsite, as this is a site-based position at the client's location.

WhatYou’llDo:

• Provide formalsupervisionforemployees.Monitorthetraininganddevelopmentofstaff.Conductperformance evaluations and coaching. Oversee the recruiting and hiring of new employees.

• Set and track staff and department deadlines. Mentor and coachaccount leadershipas needed.

• PointofcontactfortheclientwhileworkingwithkeystakeholderstomeetallMSArequirements.

• Ensurecompletionofconfigurationmanagement,workorders,preventativemaintenance,andrepairswithin the agreed SLAtimeframe.Resolveunforeseencircumstancesthatoccurandinformtheclientorexecutivemanagementwhenneeded.
• VerifyfacilityinfrastructureequipmentinstallationsarewithintheagreedSLAtimeframe.
• Confirmalladvanceddeploymentsareinstalledtoapplicableinternal,manufacturer,andindustrystandards.
• Ensure adherence to Quality, Health, Safety & Environmentalcomplianceand related performance metrics are met.
• Applyabroadknowledgeofthebusiness,owndiscipline,andhowowndisciplineintegrateswithothersto achieve team and departmentalobjectives.
• LeadbyexampleandmodelbehaviorsthatareconsistentwithCBRERISEvalues.Influenceotherstoadopta different point of view while being guided by policies and departmental plans.
• Understandandrecognizethebroaderimpactacrossthedepartment.
• Improveandchangeexistingmethods,processes,andstandardswithinjobdiscipline.
• Create and implement strategy for account development, endorsing innovation and improved ways of working.

WhatYou’llNeed:

• Bachelor'sDegreepreferredwith5-8yearsofrelevantexperience.Inlieuofadegree,acombinationof experience and education will be considered.

• Experienceintheareasofstaffing,selection,training,development,coaching,mentoring,measuring,appraising, and rewarding performance and retention is preferred.

• Abilitytoleadtheexchangeofsensitive,complicated,anddifficultinformation,conveyperformanceexpectationsand handle problems.

• Leadershipskillstomotivatetheteamtoachievebroadoperationaltargetswithimpactsonownjobdiscipline, multiple job disciplines, and department.

• IndepthknowledgeofMicrosoftOfficeproducts.ExamplesincludeWord,Excel,Outlook,etc.

• Extensiveorganizationalskillsandanadvancedinquisitivemindset.

Why Join CBRE?

• Be part of a high-performing team in a critical environment

• Work with advanced data center infrastructure

• Be part of a collaborative, supportive, and high-performance culture

• Collaborative and safety-focused workplace