Customer Support Specialist

Hitachi Energy Sweden AB; Dalarnas län; On-site; SEK 334,800 - 446,400; Full time

Benefits offered by this job

Flexible working time

Health care and wellness allowance

Career development opportunities

Employee Benefit Portal with discounts

Mentor support during onboarding

Job summary

A global engineering firm in Sweden seeks a Customer Support Specialist to oversee customer orders from receipt to delivery. This dynamic role requires strong communication and organizational skills, with a focus on providing exceptional customer experience. Ideal candidates will have a degree in business administration or related fields, and should be fluent in English; knowledge of Swedish is a plus. Employees will benefit from flexible working hours and substantial career development opportunities within the company.

Qualifications

• Degree in relevant fields or equivalent work experience.
• Driven and organized with prioritization skills.
• Fluent in English; Swedish is a plus.

Responsibilities

• Manage customer orders from receipt to delivery.
• Collaborate with sales, finance, production, and design.
• Contribute to process improvement efforts.

Skills

Communication skills

Organizational skills

Service minded

Technical interest

Education

Degree in business administration, engineering, or purchasing

Job description

The Opportunity

Components is a key business unit within Hitachi Energy, based in Ludvika, Sweden. We develop, sell and produces Bushings and Tap-Changers, both vital for all Power Transformers. We are part of delivering a safe way of transferring electricity while keeping losses at a minimum. As the world transitions towards an energy system where electricity will be the backbone, aiming to more than double our consumption of electricity worldwide until 2050, Components and Hitachi Energy are well positioned in making this happen. Are you ready to roll up your sleeve and join us in making it happen?

If your answer is “YES”, we at Components are looking for a Customer Support Specialist to join our dedicated team where twenty colleagues will help you on board.

You will work with order management. Your aim is to ensure that we as a company deliver world class customer experience, meeting customer requests to the best of our ability. You will play a key role in our success!

This role offers you a dynamic environment with the opportunity to set up an internal network where you interact with different functions. You will also have opportunity to participate or lead cross functional projects within continuous improvement.

How you’ll make an impact

• As a customer support specialist, you are responsible from order received, until delivery complete and payment received.
• Working with global customers, internal as well as external.
• Ensuring that our performance is top class, reliable and preferably exceeds customer expectations.
• Collaborate close cross functionally with other departments such as sales, after sales, finance, planning, production, design and SCM.
• You will be contributing in our strive for continuous improvement of our processes.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• You hold a degree within fields of business administration, engineering, purchasing and/or you have work experience within mentioned fields. Experienced professionals or fresh out of university.
• You are driven, well organized and knows how to prioritize your daily work.
• You have great communication skills and are service minded.
• You have a technical interest and an interest for the commercial aspects of doing business.
• Fluent in English, both written and verbal is required. Swedish is preferable.

What we offer

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Mentor to support you throughout onboard phase
• Various trainings and education supporting employee development
• Diversified company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks

More about us

Join Hitachi Energy and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy!