Customer Support Specialist

Hitachi Energy Sweden AB; Ludvika kommun; On-site; SEK 30,000 - 40,000; Full time

Benefits offered by this job

Flexible working time

Health care and wellness allowance

Career possibilities

Mentorship during onboarding

Employee Benefit Portal

Job summary

HITACHI ENERGY SWEDEN AB in Ludvika is looking for a Customer Support Specialist to enhance customer experience and manage orders effectively. You will work in a dynamic environment closely interacting with various departments while striving for continuous improvement.

The ideal candidate holds a relevant degree, is driven, organized, and possesses strong communication skills, with fluency in English required and Swedish preferred. Hitachi Energy offers flexible working conditions, health care allowances, and fantastic career possibilities.

Qualifications

• Degree in business administration, engineering, purchasing, or relevant work experience.
• Great communication skills and service-oriented mindset.
• Fluent in English; Swedish preferred.

Responsibilities

• Ensure top-class performance and exceed customer expectations.
• Manage orders from receipt to delivery and payment.
• Collaborate cross-functionally with various departments.

Skills

Communication skills

Organization

Service minded

Technical interest

Education

Degree in Business Administration, Engineering, or Purchasing

Job description

The Opportunity

Components is a key business unit within Hitachi Energy, based in Ludvika, Sweden. We develop, sell and produces Bushings and Tap-Changers, both vital for all Power Transformers. We are part of delivering a safe way of transferring electricity while keeping losses at a minimum. As the world transitions towards an energy system where electricity will be the backbone, aiming to more than double our consumption of electricity worldwide until 2050, Components and Hitachi Energy are well positioned in making this happen. Are you ready to roll up your sleeve and join us in making it happen?

If your answer is "YES", we at Components are looking for a Customer Support Specialist to join our dedicated team where twenty colleagues will help you on board.

You will work with order management. Your aim is to ensure that we as a company deliver world class customer experience, meeting customer requests to the best of our ability. You will play a key role in our success!

This role offers you a dynamic environment with the opportunity to set up an internal network where you interact with different functions. You will also have opportunity to participate or lead cross functional projects within continuous improvement.

How you'll make an impact

As a customer support specialist, you are responsible from order received, until delivery complete and payment received.

Working with global customers, internal as well as external.

Ensuring that our performance is top class, reliable and preferably exceeds customer expectations.

Collaborate close cross functionally with other departments such as sales, after sales, finance, planning, production, design and SCM.

You will be contributing in our strive for continuous improvement of our processes.

Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

You hold a degree within fields of business administration, engineering, purchasing and/or you have work experience within mentioned fields. Experienced professionals or fresh out of university.

You are driven, well organized and knows how to prioritize your daily work.

You have great communication skills and are service minded.

You have a technical interest and an interest for the commercial aspects of doing business.

Fluent in English, both written and verbal is required. Swedish is preferable.

What we offer

Collective agreement

Flexible working time

Health care and wellness allowance

Fantastic career possibilities within Hitachi Energy both within Sweden and globally

Mentor to support you throughout onboard phase

Various trainings and education supporting employee development

Diversified company with over 70+ nationalities working in Sweden

Supplementary compensation for parental leave

Employee Benefit Portal with thousands of discounts and perks

More about us

Join Hitachi Energy and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy!

Applications will be reviewed on an ongoing basis, so don't delay - apply today!

Union representatives - Sveriges Ingenjörer: Håkan Blomquist, +46,107-38 31 52; Unionen: Tomas L. Gustafsson, [phone]; Ledarna: Frank Hollstedt, [phone]. All questions can be directed to Talent Partner Eva Schölin, [e-mail]