Customer Support Specialist

Hitachi Energy, Ludvika; Ludvika kommun; On-site; SEK 380,393 - 489,077; Full time

Benefits offered by this job

Collective agreement

Flexible working time

Health care and wellness allowance

Career possibilities within the company

Mentoring during onboarding

Training and education opportunities

Supplementary parental leave compensation

Employee Benefit Portal with discounts

Job summary

A global energy solutions company in Ludvika is seeking a Customer Support Specialist to manage order processes from receipt to payment. You will ensure top performance and exceed customer expectations while collaborating closely with sales, finance, and production teams. Ideal candidates will have a degree in business administration or engineering, excellent communication skills, and fluency in English. Flexible working hours and health care benefits are part of the offering.

Qualifications

• Degree in business administration, engineering, or related fields.
• Driven, well organized, and able to prioritize work effectively.
• Excellent communication skills and a service-oriented mindset.
• Technical interest and awareness of commercial business aspects.
• Fluency in English; Swedish preferred.

Responsibilities

• Manage orders from receipt through delivery and payment.
• Ensure top class performance and reliability exceeding expectations.
• Collaborate with sales, aftersales, finance, and production departments.
• Contribute to continuous process improvement initiatives.

Skills

Degree in business administration or engineering

Great communication skills

Service minded

Technical interest

Organization and prioritization skills

Fluent in English

Education

Degree within fields of business administration or engineering

Job description

Components is a key business unit within Hitachi Energy, based in Ludvika, Sweden. We develop, sell and produces Bushings and Tap-Changers, both vital for all Power Transformers. We are part of delivering a safe way of transferring electricity while keeping losses at a minimum. As the world transitions towards an energy system where electricity will be the backbone, aiming to more than double our consumption of electricity worldwide until 2050, Components and Hitachi Energy are well positioned in making this happen. Are you ready to roll up your sleeve and join us in making it happen?

If your answer is “YES”, we at Components are looking for a Customer Support Specialist to join our dedicated team where twenty colleagues will help you on board.

You will work with order management. Your aim is to ensure that we as a company deliver world class customer experience, meeting customer requests to the best of our ability. You will play a key role in our success!

This role offers you a dynamic environment with the opportunity to set up an internal network where you interact with different functions. You will also have opportunity to participate or lead cross functional projects within continuous improvement.

How you’ll make an impact

• As a customer support specialist, you are responsible from order received, until delivery complete and payment received.
• Working with global customers, internal as well as external.
• Ensuring that our performance is top class, reliable and preferably exceeds customer expectations.
• Collaborate close cross functionally with other departments such as sales, after sales, finance, planning, production, design and SCM.
• You will be contributing in our strive for continuous improvement of our processes.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• You hold a degree within fields of business administration, engineering, purchasing and/or you have work experience within mentioned fields. Experienced professionals or fresh out of university.
• You are driven, well organized and knows how to prioritize your daily work.
• You have great communication skills and are service minded.
• You have a technical interest and an interest for the commercial aspects of doing business.
• Fluent in English, both written and verbal is required. Swedish is preferable.

What we offer

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Mentor to support you throughout onboard phase
• Various trainings and education supporting employee development
• Diversified company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks

More about us

Join Hitachi Energy and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy!

Applications will be reviewed on an ongoing basis, so don’t delay – apply today!