Customer Support Associate, Danish Speaking

Sellpy; Stockholms kommun; Hybrid; SEK 324,044 - 486,066; Full time

Benefits offered by this job

Staff discounts at Sellpy and H&M brands

Unlimited access to a learning platform

Job summary

Sellpy is seeking a Customer Support representative fluent in Danish to assist customers in the Danish market. You will facilitate interactions over chat, phone, and email while adapting to a fast-paced environment.

The role involves helping buyers and sellers, improving service based on feedback, and contributing to process expansion. The position offers a hybrid work model, allowing you to work from home and the office in Stockholm.

Additional language skills and customer service experience are valued.

Qualifications

• Spoken and written fluency in Danish, at a near-native level.
• Good knowledge of English as the company language.
• Interest in finding solutions for customers.

Responsibilities

• Create satisfaction for our buyers and sellers.
• Pick up inquiries via chat, phone, and email.
• Help improve service based on customer feedback.

Skills

Service-minded mentality

Fluency in Danish

Good knowledge of English

Interest in finding solutions

Job description

Customer Support at Sellpy

The next Danish-speaking colleague will have an important role in enabling customers in the Danish market. Sellpy has customers selling and buying second hand products, and our team is responsible for supporting customers in both areas, over chat, phone and email when required. We specialise in unique items at Sellpy, which gives you plenty of fun challenges that you probably haven’t faced before.

In short, you will

• Create satisfaction for our buyers and sellers in a wide variety of support errands.
• Pick up inquiries via chat, telephone and/or email.
• Learn lots about second hand in a fast‑paced environment.
• Help to improve our service based on customer feedback.
• Contribute to how we expand our processes in customer support.

Requirements

• A structured and service‑mindful mentality.
• Spoken and written fluency in Danish, at a near-native level.
• Good knowledge of English as this is our company language.
• An interest in finding solutions and improving the offer for our customers.

We’d be impressed if you have

• Additional language skills (Finnish, German, Swedish).
• Experience in a customer‑facing role.
• Experience in working in customer support via chat, phone and email.
• An interest in second hand.

You get to

• Be part of a modern company that’s driving the change toward a sustainable lifestyle. In return, you will develop and work on meaningful challenges on a daily basis.
• Benefit from hybrid work from our office, and from home.
• Work with highly skilled and motivated colleagues.

• Enjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more).

  Gain new skills with unlimited access to a learning platform.

Location

You are welcome to do all these things at our new office at Medborgarplatsen in Stockholm, and from home on set days.

Form of employment: Full-time

Start: As agreed upon

Important notice

Only candidates who meet the requirement of spoken and written fluency in Danish will move forward in the screening process.