Customer Success Agent

Einride AB; Stockholms kommun; On-site; SEK 500,000 - 700,000; Full time

Job summary

Einride AB in Stockholm or Gothenburg is seeking a Customer Success Agent to support customers across the Nordics and the UK, ensuring operational excellence. The role collaborates with Operational Account Managers to optimize the customer experience and drive KPI/SLA performance.

You will manage daily operations, be the main contact for carriers and workshops, analyze data, and handle inquiries. The position includes on-site go-live support and deployment assistance, in a fast-scaling,

Qualifications

• Minimum Bachelor's degree (e.g., Business, Supply Chain, Logistics).
• Previous customer-facing experience in operations, logistics or similar is a plus.
• Strong collaboration and communication skills; highly organized.

Responsibilities

• Develop and maintain an optimal customer experience in the Nordics with Operational Account Managers.
• Manage daily operations including vehicle and shift planning for seamless logistics performance.
• Serve as the primary contact for customers and partners such as carriers and workshops.
• Analyze and optimize performance to meet KPIs and SLAs.
• Handle and resolve customer inquiries; monitor support inbox for deviations.
• Support customer deployment projects and conduct on-site go-live visits.

Skills

Customer-facing

Communication

Organizational skills

Data-driven

Independent decisions

Fast-scaling

Education

Bachelor's degree

Job description

Want to be part of transforming road freight - for good? Einride is showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through freight capacity as a service, we enable businesses around the world to accelerate towards their sustainability goals.

Founded in 2016, Einride became the first company in the world to deploy a cab-less autonomous electric vehicle on a public road (Sweden, 2019). In 2022, we were the first to successfully operate such a vehicle on a US public road. Today our award-winning technology has been launched across 8 countries (and counting). Our clients are some of the world's biggest shippers, including Fortune 500 companies. We are also operating Sweden's largest truck dedicated public charging network and counting.

As a Customer Success Agent you will be a part of the Regional Operations team, working and supporting customers in the Nordics and the UK ensuring operational excellence.

You will

• Together with the Operational Account Managers, develop and maintain an optimal experience for our customers in the Nordics
• Manage daily operations, including vehicle and shift planning, ensuring seamless logistics performance
• Act as the primary point of contact for our customers and partners, such as carriers and workshops
• Analyze and optimize performance to ensure that agreed KPIs and SLAs are achieved
• Handle and resolve customer inquiries
• Monitor the support inbox and resolve ad hoc deviations
• Support customer deployment projects
• Conduct on-site customer visits and provide go-live support

We expect you to:

• Minimum Bachelor's degree (e.g., Business, Supply Chain, Logistics).
• Previous experience in a customer-facing role within operations, logistics, or a similar environment is a plus
• Strong collaborator and communicator with excellent organizational skills
• Service-minded, solution-oriented, and data-driven
• Independent and confident in your ability to prioritize and make decisions
• Fluent in Swedish and English
• Hands-on mentality, comfortable working in a fast-scaling environment
• Passionate about new technology (electric transport) and sustainability

This is a full-time position based in Stockholm or Gothenburg. You will be part of a truly diverse, high performing team with a common passion for sustainability and making things happen in an innovative way. We recommend that you submit your application as soon as possible since selection and interviews are held continually.

At Einride, we are innovators, building solutions the world has never seen before - but urgently needs. That's why we take action, and it's why we are always eager to be challenged. We know that our best innovations come from having a diverse mix of people, including those of different experiences, career paths, and walks of life. By coming together and sharing our perspectives openly - by disagreeing, discussing, and committing - we deliver greater impact.