Customer Success Manager

PIHR - The Future of Equal Pay; Stockholms kommun; On-site; SEK 700,000 - 900,000; Full time

Job summary

Pihr is seeking a Customer Success Manager to own a portfolio of customers through their journey, driving adoption and translating pay equity insights into action. You will build trusted relationships with both operational users and senior decision-makers, while collaborating with Sales, Advisory and Product to enhance the customer experience.

You will lead renewals, identify opportunities across products and markets, and contribute to scalable CS processes including AI-enabled workflows.

Qualifications

• Strong relationship-building with sound commercial judgement.
• Ability to move between strategic dialogue and hands-on execution.
• Willingness to take initiative and turn insight into action.

Responsibilities

• Own and develop a portfolio of customers throughout their journey with Pihr.
• Drive adoption and help customers turn pay equity insights into meaningful action.
• Build trusted relationships with operational users and senior decision-makers.
• Lead renewals and identify opportunities across products, services, markets and group companies.
• Maintain a clear view of customer health, risks and development opportunities.
• Work closely with Sales, Advisory and Product to strengthen the customer experience.
• Help develop scalable CS processes, playbooks and AI-enabled ways of working.

Skills

Relationship-building

Commercial judgement

Strategic dialogue

Hands-on execution

Initiative

Independence

Team collaboration

Account growth mindset

Bilingual communication (Swedish &

Job description

Customer Success at Pihr sits at the intersection of customer outcomes, product adoption and sustainable growth.

As Customer Success Manager at Pihr, you will take end-to-end responsibility for a portfolio of customers throughout their journey with Pihr. You will combine business understanding, relationship management and hands‑on execution to create direction, maintain momentum and develop each customer relationship over time.

This is a role for someone who enjoys working close to customers, navigating multiple priorities and turning insight into action. You will join a collaborative Customer Success team and contribute to how we work as Pihr continues to scale.

Your role

You will:

• Own and develop a portfolio of customers throughout their journey with Pihr
• Drive adoption and help customers turn pay equity insights into meaningful action
• Build trusted relationships with operational users and senior decision-makers
• Lead renewals and identify relevant opportunities across products, services, markets and group companies
• Maintain a clear view of customer health, risks and development opportunities
• Work closely with Sales, Advisory and Product to strengthen the customer experience
• Help develop scalable CS processes, playbooks and AI-enabled ways of working

Who you are

You are commercially minded, curious and comfortable taking responsibility for outcomes. You enjoy helping customers succeed and understand that strong relationships are built through relevance, trust and consistent execution.

You recognise when there is an opportunity to develop a relationship and are confident discussing value, pricing and next steps. You bring energy to your work, create momentum and remain structured when managing several priorities at once.

You have experience from Customer Success, Account Management, B2B SaaS, consulting or another fast-moving, customer-facing environment. More important than your exact background is that you:

• Combine strong relationship-building with sound commercial judgement
• Move comfortably between strategic dialogue and hands‑on execution
• Take initiative and turn insight into action
• Work effectively both independently and as part of a close team
• Maintain structure without losing pace or focus
• Want to grow towards managing larger and more strategic accounts
• Communicate confidently in Swedish and English

Why Pihr?

You will join a growing SaaS company working with one of the most important HR and business topics of our time: equal pay and pay transparency.

Founded in Sweden in 2012, Pihr combines advanced analytics with practical workflows that help HR teams move from insight to action. The platform is complemented by rewards advisory to support organisations in building fair and transparent pay structures.

Today, more than 500 organisations use Pihr across multiple markets, analysing over 2 million salaries annually.

This is an opportunity to have a real influence – on our customers, our commercial growth and how Customer Success at Pihr develops as we scale.