Manager, Deployment Strategy and Growth

Planhat; Stockholms kommun; On-site; SEK 600,000 - 750,000; Full time

Job summary

Planhat is seeking a Manager for the Deployment Strategy and Growth team to own revenue outcomes for strategic customers. You will drive retention and expansion decisions, aligning strategies with measurable outcomes that support long-term business success.

The ideal candidate has 3-5 years in high-performance roles, is commercially focused, and possesses strong business acumen with a genuine curiosity about AI and the SaaS landscape.

Qualifications

• 3-5 years in high-performance environments, preferably in management consulting or fast-growth startups.
• Proven business acumen and understanding of SaaS and AI.
• Experience in managing revenue ownership and customer outcomes.

Responsibilities

• Manage customers from onboarding through renewal and expansion.
• Deliver measurable customer outcomes aligned with revenue expansion.
• Identify expansion opportunities and mitigate churn risks.
• Inform product and go-to-market strategies based on customer insights.

Skills

Commercial focus

Ownership of outcomes

Self-directed and adaptable

Tech-savvy curiosity

Highly ambitious

Job description

As a Manager in the Deployment Strategy and Growth team you'll own revenue outcomes for a portfolio of strategic customers. You'll work at the intersection of product adoption, customer insight, and commercial execution, driving the retention and expansion decisions that determine long-term business success.

This isn’t traditional account management. You’ll own NRR targets, identify and capture expansion opportunities, and be accountable for revenue retained and grown. As a trusted advisor to revenue leaders, you’ll help them translate strategy into measurable outcomes while strengthening the commercial muscle that defines great commercial teams.

You will:

• Own commercial outcomes end-to-end: Manage customers from onboarding through renewal and expansion. Drive retention, maximize NRR, and be accountable for growing your portfolio's revenue.
• Deliver measurable customer outcomes: Aligning your strategy to either revenue expansion or operational efficiency, then delivering measurable outcomes that support that goal. Partner with customers to define impactful success metrics, develop actionable execution plans, and systematically track progress. Drive product adoption as the foundation for creating long-term value and sustainable revenue growth.
• Identify opportunities proactively: Analyze usage patterns, engagement signals, and customer health data to uncover expansion opportunities, mitigate churn risks, and execute targeted account strategies.
• Inform product and go-to-market strategy: Your direct customer engagement provides critical insight into product performance and market needs. Your feedback will shape product roadmap priorities and commercial strategy.

Our team comes from diverse backgrounds, the common denominator is drive and ambition.

Perhaps you've spent a minimum of 3-5 years in high-performance environments like management consulting or a fast-growth start-up, where clear thinking, fast execution, and accountability to outcomes were non-negotiable. Or perhaps, you have previously been a CS leader and are now looking to bring your expertise to others.

You've been consistently promoted and entrusted with increasing responsibility - bonus points if that includes management or revenue ownership. You bring strong business acumen and genuine curiosity about AI and the SaaS landscape. You have a winner's mentality, with a track record in competitive sports, academics, or other arenas that proves you're top talent who rises to every challenge. You're now ready to channel that drive into customer growth and revenue ownership.

You’ll thrive here if you are:

• Commercially focused: You think in terms of revenue and business outcomes. You understand what drives results and can engage with senior stakeholders on the metrics and strategies that impact their bottom line.
• Comfortable owning the full outcome: You take ownership of whether customers achieve their goals. You connect product adoption to measurable business impact and view customer outcomes as a direct reflection of your work.
• Self‑directed and adaptable: You take initiative without waiting for direction, learn quickly, and maintain momentum in ambiguous situations. You thrive when given autonomy and accountability.
• Tech‑savvy curiosity: You’re naturally interested in how technology and AI can create leverage, improve decisions, and shape new ways of working. You stay curious about innovation and how it can drive better business results.
• Highly ambitious: You set challenging goals and execute with urgency. You're driven by growth for both your customers and yourself, and are motivated by environments where performance matters.

The ones who succeed in this role are becoming the leaders of the next decade. They own the revenue, stay closest to the customer, and deliver the outcomes that matter most. If that trajectory excites you, we'd love to connect.