Customer Success & Growth Specialist — Onboarding & Upsell

Web Manuals International; Malmö kommun; On-site; SEK 420,000 - 520,000; Full time

Job summary

Web Manuals, a Malmö-based international SaaS company, seeks a Customer Success Associate to onboard customers, build relationships, and drive growth. You will work closely with a knowledgeable team to ensure customers derive maximum value from the product suite and stay with us as they expand their use of Web Manuals.

The role focuses on onboarding projects, account management for smaller customers, renewals, and identifying upsell opportunities, with a clear path to impact the company’s growth

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience in a similar role.
• Customer-first mindset and ability to understand customer needs.
• Strong communication and interpersonal skills.
• Fluency in English, both spoken and written.
• Comfort with learning new software and systems.
• Structured, multitasking, time-management capabilities.
• Commercial drive and ability to spot growth opportunities.

Responsibilities

• Plan and run customer onboarding projects on time and ensure customer satisfaction.
• Own a portfolio of smaller accounts and identify opportunities for growth.
• Drive renewals and upsell opportunities to grow account value.
• Learn customers’ workflows and goals to maximize platform value.
• Build long-term relationships through regular check-ins and visits.
• Keep customers updated on product releases and events.
• Collaborate with other teams to advocate for customer needs.
• Maintain accurate customer data in CRM and internal systems.
• Handle invoicing of licenses and project fees per process.
• Escalate complex questions to the team manager when needed.

Skills

Customer relationships

English fluency

Communication

Problem solving

Project coordination

Time management

Education

Bachelor's degree or equivalent

Job description

Web Manuals, a Malmö-based international SaaS company, seeks a Customer Success Associate to onboard customers, build relationships, and drive growth. You will work closely with a knowledgeable team to ensure customers derive maximum value from the product suite and stay with us as they expand their use of Web Manuals.

The role focuses on onboarding projects, account management for smaller customers, renewals, and identifying upsell opportunities, with a clear path to impact the company’s growth