Customer Success Manager - Swedish speaker

Aurora Live (operating as "Aurora Live by Management Events"); Stockholms kommun; On-site; SEK 480,000 - 640,000; Full time

Benefits offered by this job

Competitive compensation

Onboarding program

Extra vacation days

Company trips & events

Finnish annual trip

Diversity & international team

Job summary

Aurora Live by Management Events is seeking a customer-facing professional in Stockholm to nurture long-term client relationships and drive successful participation in our invitation-only events. You will collaborate with the sales team, coach providers, and articulate our value proposition while delivering excellent service.

Fluency in Swedish and professional English is required, and you will thrive in a dynamic, international environment with travel and events as core components of the role.

Qualifications

• Experience in a customer-facing role, ideally in sales, account management or customer success.
• Proven track record of building and nurturing client relationships.
• Excellent communication and interpersonal skills.
• Fluent in Swedish and professional level English.
• Strong analytical and problem-solving abilities.
• Ability to work independently while thriving in a team environment.

Responsibilities

• Cultivate and manage strong, long-term relationships with clients.
• Deliver exceptional customer service and proactively address inquiries to ensure a positive experience.
• Coach solution providers to maximize participation in invitation-only events and lead generation.
• Collaborate with the sales team to identify up-selling and cross-selling opportunities.
• Articulate the value proposition of our services and event concepts to clients.
• Demonstrate excellent time management and prioritize tasks to balance strategic goals with client needs.
• Maintain accuracy and efficiency in all customer interactions.

Skills

Customer relationships

Sales & AM

Communication

Swedish language

English proficiency

Analytical thinking

Independent + collaborative

Job description

Do you love building relationships and helping clients achieve measurable results?

Are you motivated by seeing your work directly impact customer success and long-term partnerships? Do you thrive in a dynamic, international environment where collaboration and results go hand in hand?

If that sounds like you, keep reading.

Your Mission

In this pivotal role, you will be theprimary point of contact for our valued customers, fostering strong relationships and ensuring their success through our services. You'll coach and motivate solution providers to get the most out of our service, ensuring they generate valuable leads and connections through 1-to-1 meetings and invitation-only events. This role is sales-driven, as you'll act as an extension of our sales team, fostering long-term customer relationships and driving repeat business.

In this role, you will:

• Cultivate and manage strong, long-term relationships with clients.

• Deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience.

• Equip solution providers with the necessary knowledge and tools to optimize their participation in our invitation-only events, maximizing lead generation and relationship building opportunities.

• Collaborate closely with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value.

• Articulate the value proposition of our services, effectively communicating our unique event concept and its benefits to clients.

• Demonstrate excellent time management skills, prioritizing tasks and responsibilities to maintain a focus on both strategic goals and client needs.

• Possess a keen eye for detail, ensuring accuracy and efficiency in all customer interactions.

What We’re Looking For

• Experience in a customer-facing role, ideally within sales, account management, customer success or a similar field.

• Proven track record of building and nurturing strong client relationships.

• Excellent communication and interpersonal skills, with a professional and engaging demeanor.

• Full professional proficiency in Swedishand professional level English.

• Strong analytical and problem-solving abilities.

• Ability to work independently while also thriving in a collaborative environment.

What We Offer

• Performance rewarded: You’ll receive an attractive compensation package with base salary, commission that is reflective of your efforts.

• Growth and learning:From day one, you’ll benefit from a four-week onboarding program and continuous coaching through our international AL Academy, ensuring you’re always developing and moving forward in your career.

• Recharge & Thrive:We care about your well-being and want you to stay energized both inside and outside of work. That’s why you can earn up to 12 extra vacation days each year.

• We win together:Collaboration is our driving force, and every success is shared. That’s why we love bringing people together through company trips, international events, and local office celebrations — whether it’s hitting the slopes in Levi, running the Berlin Marathon together, or celebrating milestones across our offices in Europe.

• Annual company trip:Every summer, all employees from our different offices come together in Finland for an exciting company trip — a mix of team building, knowledge exchange, and celebrations.

• Global Community & Diversity:Diversity is part of our DNA. With colleagues from over 50 nationalities, you’ll join an international community where every culture, perspective, and background fuels innovation and success.

Recruitment Process

1. Screening video call with our Recruitment Team

2. First interview with the Hiring Manager

3. Second interview with a team member

4. Reference check and/or short personal assessment