Customer Success Associate: Onboarding & Growth

Web Manuals; Malmö kommun; In loco; SEK 420.000 - 540.000; Tempo pieno

Descrizione del lavoro

Web Manuals in Malmö seeks a Customer Success Associate to onboard customers and drive adoption of our SaaS platform. You’ll own onboarding projects, nurture relationships, and identify growth opportunities to ensure customers stay and expand.

You’ll collaborate with a cross-functional team to deliver value, manage customer workflows, and communicate product updates. Fluency in English is essential, and you’ll thrive in a fast-paced, international environment.

Competenze

• Bachelor's degree or equivalent practical experience.
• Experience in a similar role.
• Fluency in English (spoken and written).
• Strong communication and interpersonal skills.
• Comfort with picking up new software and systems.
• Commercial drive and growth mindset.

Mansioni

• Plan and run onboarding projects for customers, ensuring timely delivery and satisfaction.
• Own a portfolio of smaller accounts, driving success and identifying growth opportunities.
• Drive renewals and upsell opportunities to increase account value.
• Learn customers’ workflows and goals to maximize product value.
• Build long-term relationships through regular check-ins, meetings, and on-site visits.
• Keep customers updated on product releases and new features.
• Collaborate with cross-functional teams to advocate for customer needs and product improvements.
• Maintain accurate customer data in CRM and internal systems.
• Handle invoicing of licenses and project fees per processes.
• Escalate complex questions to the team manager when needed.

Conoscenze

Customer-focused

Communication skills

Time management

Problem-solving

Structured working style

Team collaboration

Commercial mindset

Formazione

Bachelor's degree or equivalent

Descrizione del lavoro

Web Manuals in Malmö seeks a Customer Success Associate to onboard customers and drive adoption of our SaaS platform. You’ll own onboarding projects, nurture relationships, and identify growth opportunities to ensure customers stay and expand.

You’ll collaborate with a cross-functional team to deliver value, manage customer workflows, and communicate product updates. Fluency in English is essential, and you’ll thrive in a fast-paced, international environment.