Senior Customer Success Manager — WMS Growth & Retention

Ongoing Warehouse AB; Göteborgs kommun; On-site; SEK 700,000 - 1,000,000; Full time

Benefits offered by this job

Wellness benefits

Office in Gothenburg

Travel opportunities

Job summary

Ongoing, a Gothenburg-based company, is seeking a Senior Customer Success Manager to own relationships with a portfolio of large customers post-onboarding. You will ensure customers gain measurable value from Ongoing WMS, drive retention and growth, and coordinate with Sales, Onboarding, and Product teams.

You will join a newly formed Customer Success unit and lead long-term strategy, health metrics, and renewal conversations, with opportunities for future people leadership and cross-functional

Qualifications

• 6+ years in customer success, account management or related roles with renewals/upsell
• Experience in logistics or warehouse operations is a plus
• Proven ability to grow revenue with existing customers
• Ability to demo and explain software to diverse stakeholders
• Strong written and spoken communication in English and Swedish

Responsibilities

• Own and nurture long-term relationships with a portfolio of strategic customers
• Translate customer needs into value realization plans and growth steps
• Lead business reviews and monitor adoption, risk and health signals
• Drive upsell and renewal opportunities and present commercial proposals
• Coordinate with Sales, Support, and Product to ensure a seamless customer journey
• Contribute to CS playbooks, seg mentation, and CRM standards

Skills

Relationship management

Commercial mindset

B2B SaaS knowledge

Customer success

English and Swedish proficiency

Tools

CRM software

Job description

Ongoing, a Gothenburg-based company, is seeking a Senior Customer Success Manager to own relationships with a portfolio of large customers post-onboarding. You will ensure customers gain measurable value from Ongoing WMS, drive retention and growth, and coordinate with Sales, Onboarding, and Product teams.

You will join a newly formed Customer Success unit and lead long-term strategy, health metrics, and renewal conversations, with opportunities for future people leadership and cross-functional