Customer Service Specialist

GSM - Green SM; Stockholms kommun; On-site; SEK 360,000 - 480,000; Full time

Job summary

Green SM, a leading EV and sustainable mobility solutions provider, is seeking a Customer Service Specialist in Sweden. You will handle inquiries from both end-users and taxi drivers, guiding them through technical problems and providing real-time assistance to keep operations running smoothly.

Join a dedicated team to ensure high service quality, collaborate with fleet and operations, and maintain thorough case documentation.

Qualifications

• 2+ years of experience in customer service, support operations, or related fields.
• Experience in taxi, transportation, mobility, or service industries is a plus.
• Strong team player with excellent communication and problem-solving skills.
• Customer-oriented mindset with the ability to handle challenging or stressful situations calmly and professionally.
• Fluent in Swedish and English.

Responsibilities

• Handle customer and driver inquiries, complaints, and support requests across multiple channels
• Collaborate with your team to resolve real-time issues related to taxi services, drivers, and operations
• Monitor and ensure high customer satisfaction and service quality during hours
• Maintain accurate case documentation and log incidents to ensure smooth handovers for the operations and fleet teams
• Ensure compliance with customer service standards, safety protocols, and company policies

Job description

Green SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. With a commitment to transforming urban transportation, we have successfully expanded into the Global Market and are now preparing to launch operations in the EU Market. Join us in driving the future of sustainable mobility.

Website: Green SM - Electric Mobility Service, 5-Star Quality | Green SM

Position Overview

As a Customer Service Specialist, you will play a crucial role in keeping our operations running smoothly. Working alongside a dedicated team, you will handle inquiries from both our end-users (Customer Support) and our taxi drivers (Driver Support).

The role involves guiding passengers and drivers through technical problems, offering critical assistance, and troubleshooting issues efficiently in real-time. Together with your colleagues, you will ensure high service quality and support throughout the day.

Key Responsibilities

• Handle customer and driver inquiries, complaints, and support requests across multiple channels
• Collaborate with your team to resolve real-time issues related to taxi services, drivers, and operations
• Monitor and ensure high customer satisfaction and service quality during hours
• Maintain accurate case documentation and log incidents to ensure smooth handovers for the operations and fleet teams
• Ensure compliance with customer service standards, safety protocols, and company policies

Requirements

• 2+ years of experience in customer service, support operations, or related fields
• Experience in taxi, transportation, mobility, or service industries is a plus
• Strong team player with excellent communication and problem-solving skills
• Customer-oriented mindset with the ability to handle challenging or stressful situations calmly and professionally
• Fluent in Swedish and English

We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.