Country Operations Director

GSM - Green SM; Stockholms kommun; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

Green SM is seeking a Country Operations Director to lead and oversee all operational activities across the country, ensuring excellence in service quality, growth, and readiness for expansion. The role will direct operations teams, drivers, fleet, branches, and facilities while driving continuous improvement and building scalable processes.

You will collaborate with Global, Regional, Commercial, Product, and Technology teams to achieve business objectives in a fast-paced, high-growth

Qualifications

• 8+ years of experience in operations, ideally in ride-hailing/mobility/logistics/transportation.
• Proven ability to manage large teams and driver/fleet operations.
• Strong experience scaling operations and building efficient processes.
• Strong commercial, analytical, and problem-solving skills.
• Excellent leadership and stakeholder management skills.
• Able to thrive in a fast-paced, high-growth environment.

Responsibilities

• Lead and oversee all country-wide operations, ensuring efficient and scalable execution.
• Manage operations teams and drivers, including workforce planning, allocation, performance, and retention.
• Ensure service quality and resolve operational issues, including incidents, accidents, fraud, and customer complaints.
• Oversee fleet and vehicle operations, including maintenance, repairs, safety, and operational readiness.
• Monitor operational costs, receivables, and driver debt collection.
• Drive operational efficiency, KPI performance, and continuous improvement.
• Support market expansion, POI development, and operational readiness for new locations.
• Manage branches, facilities, and operational sites across the country.
• Build and develop high-performing operations teams.
• Partner with Global, Regional, Commercial, Product, Technology, and other functions to deliver business objectives.

Skills

Operations leadership

Fleet operations

Stakeholder management

Analytical thinking

People management

Global-market expansion

Job description

Green SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. With a commitment to transforming urban transportation, we have successfully expanded into the Global Market and are now preparing to launch operations in the EU Market. Join us in driving the future of sustainable mobility.

Website: GreenSM - Electric Mobility Service, 5-Star Quality | Xanh SM

Position Overview

The Country Operations Director will be responsible for leading and overseeing all operational activities across the country, ensuring operational excellence, service quality, business growth, and operational readiness. The role will lead operations teams, drivers, fleet, branches, and facilities, while driving continuous improvement and building a scalable operating model to support the company’s growth.

Key Responsibilities

• Lead and oversee all country-wide operations, ensuring efficient and scalable execution.
• Manage operations teams and drivers, including workforce planning, allocation, performance, and retention.
• Ensure service quality and resolve operational issues, including incidents, accidents, fraud, and customer complaints.
• Oversee fleet and vehicle operations, including maintenance, repairs, safety, and operational readiness.
• Monitor operational costs, receivables, and driver debt collection.
• Drive operational efficiency, KPI performance, and continuous improvement.
• Support market expansion, POI development, and operational readiness for new locations.
• Manage branches, facilities, and operational sites across the country.
• Build and develop high-performing Operations teams.
• Partner with Global, Regional, Commercial, Product, Technology, and other functions to deliver business objective

Qualifications

• 8+ years of experience in operations, ideally in ride-hailing, taxi, mobility, logistics, delivery, or transportation.
• Proven experience managing large teams and driver/fleet operations.
• Strong experience in scaling operations and building efficient processes.
• Strong commercial, analytical, and problem-solving skills.
• Excellent leadership and stakeholder management skills.
• Comfortable working in a fast-paced, high-growth environment.

We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.