Order & Customer Care Specialist

Husqvarna AB; Jönköpings kommun; On-site; SEK 320,000 - 460,000; Full time

Job summary

Husqvarna Construction is seeking a Customer Service Representative to join our Customer Care team in Sweden. You will serve as the crucial link between customers, sales, logistics and internal stakeholders, handling inquiries, orders and deliveries with high quality.

We value organized, proactive problem-solvers who communicate clearly and work across several systems. The role offers opportunities to develop broad expertise in service, logistics, and processes while contributing to continuous

Qualifications

• Previous experience in customer service or order administration, or a strong motivation to develop within customer support.
• Strong administrative and organizational skills.
• Ability to work efficiently across multiple systems and processes.
• Good technical aptitude and interest in learning technical products and documentation.
• Experience with ERP systems is beneficial but not required.
• Professional proficiency in Swedish and English, both written and spoken.

Responsibilities

• Handle incoming customer inquiries via phone and email.
• Register, process and follow up customer orders.
• Provide information regarding pricing, availability and delivery times.
• Support the sales organization with order management, inventory status and customer-related matters.
• Manage returns, credits and customer follow-up activities.
• Coordinate deliveries, shipments and transportation solutions.
• Work with ERP and business systems to ensure accurate information and efficient processes.
• Collaborate closely with colleagues, internal stakeholders and external partners.
• Contribute to process improvements and share knowledge within the team.
• Support occasional projects, trade fairs and marketing-related activities.

Skills

Customer service

Organizational skills

Communication

Multitasking

Swedish language

English language

Tools

ERP systems

Job description

Husqvarna Construction is seeking a Customer Service Representative to join our Customer Care team in Sweden. You will serve as the crucial link between customers, sales, logistics and internal stakeholders, handling inquiries, orders and deliveries with high quality.

We value organized, proactive problem-solvers who communicate clearly and work across several systems. The role offers opportunities to develop broad expertise in service, logistics, and processes while contributing to continuous