Customer Care Specialist: End-to-End Order & Delivery

Husqvarna Aktiebolag; Jönköpings kommun; On-site; SEK 320,000 - 420,000; Full time

Job summary

Husqvarna Construction is seeking a Customer Service Representative to join our Customer Care team. You will act as a vital liaison between customers, sales teams, logistics partners and internal stakeholders, ensuring inquiries, orders and deliveries are handled efficiently and with high quality.

You will own cases from start to finish, communicate updates proactively, and help ensure a smooth customer experience throughout the entire process.

Qualifications

• Previous experience in customer service, order administration, or a similar customer-facing role.
• Strong administrative and organizational skills.
• Ability to work efficiently across multiple systems and processes.
• Good technical aptitude and interest in learning technical products and documentation.
• Experience with ERP systems is beneficial but not required.
• Professional proficiency in Swedish and English, both written and spoken.
• Ability to work independently while being a collaborative team player.

Responsibilities

• Handle incoming customer inquiries via phone and email.
• Register, process and follow up customer orders.
• Provide information regarding pricing, availability and delivery times.
• Support the sales organization with order management, inventory status and customer-related matters.
• Manage returns, credits and customer follow-up activities.
• Coordinate deliveries, shipments and transportation solutions.
• Work with ERP and business systems to ensure accurate information and efficient processes.
• Collaborate closely with colleagues, internal stakeholders and external partners.
• Contribute to process improvements and share knowledge within the team.
• Support occasional projects, trade fairs and marketing-related activities.

Skills

Customer service

Order administration

Communication

Organizational skills

ERP systems

Tools

ERP software

Job description

Husqvarna Construction is seeking a Customer Service Representative to join our Customer Care team. You will act as a vital liaison between customers, sales teams, logistics partners and internal stakeholders, ensuring inquiries, orders and deliveries are handled efficiently and with high quality.

You will own cases from start to finish, communicate updates proactively, and help ensure a smooth customer experience throughout the entire process.