Customer Service Representative

Den Hartogh; Göteborgs kommun; On-site; SEK 320,000 - 420,000; Full time

Job summary

Den Hartogh is seeking a Customer Service Representative in Gothenburg to build strong customer relationships and deliver exceptional service across the supply chain. You will coordinate with internal teams, handle orders and inquiries, and support import/export activities to ensure smooth transport solutions.

The role requires customer-focused, organized, and solution-oriented individuals who communicate confidently in Swedish and English and thrive in a fast-paced, cross-functional environment.

Qualifications

• At least two years of experience in a customer service or customer-facing role, preferably within logistics, transport or supply chain operations.
• Strong communication skills and the ability to build and maintain relationships.
• Proactive, structured and customer-centric approach to your work.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities and perform well under pressure.
• Willingness to learn, develop and continuously improve.

Responsibilities

• Coordinate imports and exports and support day-to-day operations.
• Serve as the primary point of contact for customers and liaise with internal teams.
• Manage orders and enquiries and identify opportunities to improve service.
• Contribute to continuous improvement and value creation for customers.
• Support the development of long-term customer relationships.

Skills

Customer service

Communication

Organised

Problem solving

Multitasking

Education

Logistics / Supply chain

International business

Job description

We are looking for a Customer Service Representative

to join our team on a fixed-term contract until March 2027.

As a Customer Service Representative at Den Hartogh, you will play a key role in building strong customer relationships and delivering exceptional service across the supply chain. Acting as the primary point of contact for your customers, you will coordinate closely with internal stakeholders to ensure smooth and efficient transport solutions.

You will support customers with day-to-day operational matters, manage orders and enquiries, coordinate imports and exports, and proactively identify opportunities to improve service and create added value. From handling customer feedback and implementing new transport lanes to analysing operational and financial performance, you will contribute to continuous improvement and customer satisfaction.

This is a dynamic role where you, together with your colleagues, will balance customer interactions, order management, operational coordination and commercial discussions, while proactively identifying ways to improve internal processes. By driving customer centricity and continuous improvement, and by living our values and behaviours every day, you will help strengthen long-term partnerships and contribute to Den Hartogh's continued growth.

Successful candidates

To thrive in this role, you are customer-focused, organised and solution-oriented. You enjoy building relationships, taking ownership and working in a fast-paced environment where priorities can change quickly. As part of a global organisation, you communicate confidently in both Swedish and English and are comfortable collaborating with colleagues, customers and stakeholders across different functions and countries.

In addition, you bring:

• At least two years of experience in a customer service or customer-facing role, preferably within logistics, transport or supply chain operations.
• Strong communication skills and a natural ability to build and maintain relationships.
• A proactive, structured and customer-centric approach to your work.
• Excellent organisational skills and attention to detail.
• The ability to manage multiple priorities and perform well under pressure.
• A flexible mindset and the ability to adapt quickly to changing customer and market needs.
• A willingness to learn, develop and continuously improve both yourself and the way you work.
• An education in logistics, supply chain management, international business or a related field.

What we offer

• We offer a position in the centre of operations and commerce. It could be your ambition to develop in the field of customer service or progress into one of the many other career opportunities in our company.
• A workplace where we believe in giving trust, responsibility and taking ownership.
• A dynamic environment with a strong focus on operational excellence. Ambition, improvement, and fun in business are part of our DNA.
• Work life balance, great colleagues and an attractive benefits package.

Den Hartogh is a great place to work; we care about people and their safety and wellbeing which makes us an employer of choice. We are looking for professional ambitious employees, who are searching for an opportunity to invest in their future, to build expertise and contribute to a rich and diverse culture.

About Us and the Team

Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

Den Hartogh Scandinavia has been expanding rapidly over the last couple of years, and we strive to continue this journey during the coming years. One of our Swedish offices is located in Gothenburg City centre and the other one, Den Hartogh Logistics Service Centre (LSC), is located in Stora Holm, with our own terminal for activities like cleaning, heating, repair, storage and homebase for our drivers.

We are looking forward to your application!

Please apply via the link on this page by August 10. For more information, please contact Marie Karlander, People & Culture: [e-mail]