Customer & Cargo Coordination (CCC) Specialist

Wallenius Wilhelmsen group; Stockholms kommun; Hybrid; SEK 360,000 - 480,000; Full time

Benefits offered by this job

Affordable healthcare

Well-being programs

Job summary

Wallenius Wilhelmsen Ocean is seeking a Customer & Cargo Coordinator Specialist for a 12‑month fixed-term contract in Stockholm. The role covers both customer and cargo coordination, ensuring bookings, space planning, and timely service updates align with contractual commitments.

Hybrid work in Stockholm with three days in the office and potential up to two days from home. English is the working language; prior shipping or logistics experience is advantageous for success in this role.

Qualifications

• Experience in customer service, preferably in a B2B logistics context.
• Excellent written and spoken English communication skills.
• Strong understanding of shipping or logistics operations.
• Ability to adapt to a multi-cultural environment and collaborate with diverse teams.

Responsibilities

• Coordinate cargo allocation plans and monitor space availability to maximise customer satisfaction.
• Act as primary contact for customers, manage bookings and relevant shipping information in systems.

Skills

Customer service

English proficiency

Logistics coordination

Multi-cultural communication

Job description

Overview

Customer & Cargo Coordinator Specialist (12-Month Fixed-Term Contract with immediate start date)

Wallenius Wilhelmsen Ocean is a global leader in ocean transportation and logistics, specialising in roll-on/roll-off (RoRo) shipping and integrated supply chain solutions. We connect manufacturers to markets worldwide through a modern fleet, global port network, and end‑to‑end logistics services.

With operations across Europe, Asia, Oceania, and the Americas, we support customers in the automotive, high & heavy, and industrial sectors, moving millions of vehicles and units annually. The company has a strong environmental focus and is an industry leader in developing innovative solutions to reduce its operational impacts on the environment. WWO is looking for bright new talent to join its dynamic team in Stockholm.

We currently have vacancies for Customer & Cargo Coordinators within our Trade teams in Stockholm. These are 12-month fixed-term positions to provide coverage for employees on parental leave, as well as to support short-term assignments and projects.

The positions report to the Manager, Customer & Cargo Coordination.

Employment will be on local Swedish terms and is subject to the candidate's eligibility to work in Sweden. This is a hybrid role based in Stockholm, requiring employees to work 3 days per week from the office, with the option to work up to 2 days per week from home.

Our working language is English.

Job Description

The role has both customer and cargo coordination with responsibility for:

• Co-ordinating cargo in order to fulfil contractual commitments and maximise customer satisfaction whilst contributing towards best tonnage utilisation with optimal cargo mix and voyage results.
• Ensuring customer satisfaction and commitments are met and work is carried out according to our defined processes and procedures.

Key Responsibilities

Cargo Coordination

• Develop and manage cargo allocation plans in alignment with capacity management.
• Identify potential space challenges and pro-actively provide solutions.
• Follow up on space availability, deliveries and waitlisted cargo.
• Responsible for liaison with Area Sales Teams, Port Operations and Terminal to enhance the ability to prioritise and optimise use of space allocations.
• Play an active role in implementation and execution of customer prioritisation and optimal cargo mix decisions.
• Monitor volume levels and provide input on optimal routing and port rotation across the trade.
• Guide vessel scheduling based on customer requirements.
• Ability to foresee, identify, and initiate actions to support higher earnings.

Customer Coordination

• Act as a primary point of contact for customers on general enquiries and service follow-up.
• Create, update and manage bookings and related shipping information in relevant systems.
• Keep customers informed of booking status, shipping requirements and relevant service updates.
• Record, respond to and follow up on customer feedback and complaints.
• Monitor customer KPIs and support corrective actions where needed.
• Support the maintenance of customer agreements, rate sheets and related master data.

Job Requirements

Competencies

• Ability to communicate with a wide range of colleagues and customers in a multi-cultural environment.
• Ability to build relationships and understand the needs of the customer.
• Ability to make decisions and take responsibility.
• Result oriented.
• Ability to prioritise work and have a sense of urgency.
• Deals effectively with pressure and is able to be flexible and adapt to changing circumstances.
• Solution driven.
• Service orientated.
• Computer literate.
• Ability to focus on detail and follow up where necessary.
• Excellent communication skills in English, both verbal and written.
• Experience of customer service, preferably in a B2B industry.
• Shipping or logistics experience.

Key Interfaces

• Customers
• Area Sales
• Capacity Management
• Stowage Planning
• Port Operations
• Terminal Operators

When you join us

At Wallenius Wilhelmsen, we prioritise your well‑being. Our industry‑leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well‑being, we’ve got you covered.

Our Commitment to Equal Opportunities

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.

Location: Stockholm, Sweden

Last Application Date: Don't wait to apply! We review applications as they are received and may close the recruitment process once the right candidates have been identified.