Customer Care Coordinator

Sweed Beauty; Stockholms kommun; On-site; SEK 340,000 - 420,000; Full time

Job summary

SWEED is seeking a customer experience specialist for our Direct-To-Consumer team at our Stockholm headquarters. This full-time, on-site role focuses on delivering warmth and expertise across customer support, personalized product guidance, and operational coordination.

Responsibilities include handling emails and live chat, offering tailored product recommendations, and hosting online consultations such as shade matching.

Qualifications

• Experience in beauty, skincare, makeup, or retail.
• Passion for customer experience and helping others.
• Excellent organizational skills and attention to detail.
• Positive, solution-oriented mindset with empathy.
• Ability to take ownership and stay calm in fast-moving environments.
• Strong written and verbal communication in Swedish and English.
• Confidence using digital tools and learning new systems quickly.

Responsibilities

• Support customers via email and live chat with warmth and efficiency.
• Provide personalized product recommendations and guidance.
• Host online 1:1 consultations, including shade matching.
• Manage customer orders, returns, and delivery inquiries.
• Coordinate with warehouse and logistics to resolve issues.
• Identify recurring feedback and work with teams to improve.
• Advocate for customers by sharing insights with Product, Marketing, and E-commerce.

Skills

Customer support

Bilingual Swedish/English

Communication

Problem solving

Organizational skills

Job description

As part of our Direct-To-Consumer team, you'll ensure every customer interaction reflects the SWEED brand. Your days will be varied and include everything from customer support to personalized product guidance and operational coordination.

Your responsibilities will include:

• Supporting our customers via email and live chat with warmth, professionalism, and efficiency.
• Providing personalized product recommendations and sharing your expertise to help customers find the right products for their needs.
• Hosting online 1:1 consultations, including shade matching and product guidance.
• Managing customer orders, returns, and delivery inquiries.
• Coordinating with our warehouse and logistics partners to resolve delivery-related issues.
• Identifying recurring customer feedback and collaborating with internal teams to improve the overall customer experience.
• Acting as the voice of our customers by sharing valuable insights with the Product, Marketing, and E-commerce teams.

What we\'re looking for

To thrive in this role, you are someone who enjoys connecting with people and solving problems. You\'re organized, proactive, and comfortable balancing multiple priorities while maintaining a high level of quality.

We believe you\'ll succeed if you have:

• Experience within beauty, skincare, makeup, or retail.
• A genuine passion for customer experience and helping others.
• Excellent organizational skills and strong attention to detail.
• A positive, solution-oriented mindset with empathy and curiosity.
• The ability to take ownership and stay calm in a fast-moving environment.
• Strong written and verbal communication skills in both Swedish and English.
• Confidence using digital tools and learning new systems quickly.

What success looks like

In this role, success means creating customer experiences that feel personal, seamless, and memorable. You\'ll build trust and guide our customers, resolve challenges efficiently, and continuously look for opportunities to improve how we work.

Working at SWEED

This is a full-time, office-based role at our Stockholm headquarters. You\'ll work Monday to Friday alongside a collaborative and ambitious team that values creativity, ownership, and delivering exceptional experiences for our customers.

Why join SWEED?

At SWEED, you\'ll become part of an ambitious and collaborative team where your ideas and contributions truly matter. As we continue to grow, you\'ll have the opportunity to develop your skills, take on new responsibilities, and shape the future of our customer experience.

We believe in ownership, kindness, collaboration, and continuous improvement - and we\'re looking for someone who shares those values.