Customer Experience Specialist - Personal Guidance

Sweed Beauty; Stockholms kommun; On-site; SEK 340,000 - 420,000; Full time

Job summary

SWEED is seeking a customer experience specialist for our Direct-To-Consumer team at our Stockholm headquarters. This full-time, on-site role focuses on delivering warmth and expertise across customer support, personalized product guidance, and operational coordination.

Responsibilities include handling emails and live chat, offering tailored product recommendations, and hosting online consultations such as shade matching.

Qualifications

• Experience in beauty, skincare, makeup, or retail.
• Passion for customer experience and helping others.
• Excellent organizational skills and attention to detail.
• Positive, solution-oriented mindset with empathy.
• Ability to take ownership and stay calm in fast-moving environments.
• Strong written and verbal communication in Swedish and English.
• Confidence using digital tools and learning new systems quickly.

Responsibilities

• Support customers via email and live chat with warmth and efficiency.
• Provide personalized product recommendations and guidance.
• Host online 1:1 consultations, including shade matching.
• Manage customer orders, returns, and delivery inquiries.
• Coordinate with warehouse and logistics to resolve issues.
• Identify recurring feedback and work with teams to improve.
• Advocate for customers by sharing insights with Product, Marketing, and E-commerce.

Skills

Customer support

Bilingual Swedish/English

Communication

Problem solving

Organizational skills

Job description

SWEED is seeking a customer experience specialist for our Direct-To-Consumer team at our Stockholm headquarters. This full-time, on-site role focuses on delivering warmth and expertise across customer support, personalized product guidance, and operational coordination.

Responsibilities include handling emails and live chat, offering tailored product recommendations, and hosting online consultations such as shade matching.