Customer Care Agent - Operational Specialist

MultiMind Bemanning AB; Göteborgs kommun; Presencial; SEK 420.000 - 620.000; Jornada completa

Descripción de la vacante

MultiMind Bemanning AB is seeking an Operations Specialist to join an international team focused on smooth order processing and alignment across departments. You will handle end-to-end order activities and ensure accurate fulfillment for a global client base.

In this role, you will monitor backorders, update orders, and maintain customer master data, contributing to customer satisfaction and profitability by following established procedures and collaborating with Sales and Customer Care.

Formación

• Strong knowledge of order processing workflows.
• Experience with ERP systems and documentation management.
• Analytical mindset and problem-solving capabilities.
• High attention to detail.
• Ability to multitask and prioritise.
• Languages: German and English required; Swedish helpful.

Responsabilidades

• Handle all order-related inquiries and execute end-to-end order processing activities, including order entry, validation, confirmation, and follow-up, to ensure timely, accurate, and efficient fulfillment of customer requirements.
• Monitor and manage backorders, delivery delays, and order status updates, ensuring pro-active and timely follow-up and accurate customer notifications on lead times and delivery constraints.
• Responsible for analysing and resolving customer requests, inquiries or problems by utilising established procedures.
• Identify and report all instances of customer order-related problems and potential system deficiencies that are not immediately resolved to Supervisor, Manager and/or Sales Management.
• Maintain relevant customer master data and related documentation as per established procedures and policies
• Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organisation
• Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager

Conocimientos

Order processing workflows

Analytical mindset

Attention to detail

Multitasking

Prioritisation

German language

English language

Swedish language (nice-to-have)

Herramientas

ERP systems

Documentation management

Descripción del empleo

We are now looking for a highly skilled and experienced Operations Specialist to join our client’s international team and contribute to smooth and efficient operations.

About the client:

Our client is a well-established international company with 4,000+ employees and 55 facilities across 120+ countries, with a strong presence in the global construction and infrastructure industry.

Since 1919, the company has developed innovative piping solutions, engineering and design services used in demanding construction and industrial projects worldwide.

You will join an international environment where technology, innovation, quality and sustainability are key priorities.

Role Purpose

The Operational Specialist ensures smooth and accurate order processing while managing operational complexities. The role focuses on precision workflow, customer order fulfillment, and internal alignment across departments.

Job Responsibilities And Duties

• Handle all order-related inquiries and execute end-to-end order processing activities, including order entry, validation, confirmation, and follow-up, to ensure timely, accurate, and efficient fulfillment of customer requirements.
• Monitor and manage backorders, delivery delays, and order status updates, ensuring pro‑active and timely follow‑up and accurate customer notifications on lead times and delivery constraints.
• Responsible for analysing and resolving customer requests, inquiries or problems by utilising established procedures.
• Identify and report all instances of customer order‑related problems and potential system deficiencies that are not immediately resolved to Supervisor, Manager and/or Sales Management.
• Maintain relevant customer master data and related documentation as per established procedures and policies
• Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organisation
• Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager

Skills And Qualifications

• Strong knowledge of order processing workflows.
• Experience with ERP systems and documentation management.
• Analytical mindset and problem‑solving capabilities.
• High attention to detail.
• Ability to multitask and prioritise.
• Languages: Must have: German and English. Good to have: Swedish.