Client Advisor - Part Time (20 hours)

Hästens; Stockholms kommun; On-site; SEK 257,000 - 357,000; Full time

Job summary

Hästens is seeking a dynamic Client Advisor to attract high-end clients to our store and guide them through a personalised sleep experience of the highest quality. You will leverage your sales passion, networking skills, and product knowledge to build lasting relationships and elevate the brand.

In this role you will engage with clients at events, provide tailored recommendations, and coach teammates to deliver exceptional service.

Qualifications

• Bachelor’s or master’s degree.
• Valid driver’s licence.
• Sales experience with a track record of achieving targets.
• CRM experience.
• Self-motivated and proactive approach to sales.
• Strong client service and communication skills.
• Fluent Swedish and English.
• Ability to build relationships and network.
• Willingness to work flexible hours including weekends/holidays.
• Knowledge of luxury brand/store environment is a plus.

Responsibilities

• Advising every client with exceptional, personalised service, understanding their needs and guiding them to the right sleep solution.
• Actively engaging with clients through outreach initiatives and creative events to drive sales and grow your client base.
• Serving as a brand ambassador for Hästens, promoting our products and services with enthusiasm and professionalism.
• Leading by example and coaching colleagues to deliver outstanding client service and sales performance.
• Ensuring the Hästens store environment is welcoming, organised, and visually appealing to enhance the client experience.
• Continuously seeking opportunities for self-improvement and staying updated on industry trends and product knowledge.

Skills

Sales experience

CRM experience

Proactive attitude

Client service excellence

Communication skills

Relationship building

Flexibility

Swedish/English bilingual

Education

Bachelor’s or master’s degree

Tools

CRM software

Job description

Client Advisor

This role is for you if you:

• Have a passion for sales and creating exceptional client experiences.

• Are motivated by unlimited earning potential.

• Want to work with a luxury brand that delivers only the highest quality and excellence.

• Possess a creative mindset for attracting clients to our store and increasing brand exposure.

• Enjoy networking and building long-term relationships with clients.

• Have a desire to continuously grow and expand your skills and knowledge.

• Seek exposure to a global work environment.

About the role

As a dynamic and charismatic Client Advisor, you will take a proactive approach to attracting high-end clients to our store and guiding them through a personalised experience of the highest quality. Your passion for sales and building brand reputation, coupled with your ability to network and nurture lasting client relationships, will contribute to our continuous growth. Your hunger for improvement and sales excellence will not only help expand our business but also elevate our brand, bringing the best sleep in the world to more people.

Responsibilities

• Advising every client with exceptional, personalised service, understanding their needs and guiding them to the right sleep solution throughout their journey with us.

• Actively engaging with clients through outreach initiatives and creative events to drive sales and grow your client base.

• Serving as a brand ambassador for Hästens, promoting our products and services with enthusiasm and professionalism.

• Leading by example and coaching colleagues to deliver outstanding client service and sales performance.

• Ensuring the Hästens store environment is welcoming, organised, and visually appealing to enhance the client experience.

• Continuously seeking opportunities for self-improvement and staying updated on industry trends and product knowledge to better advise clients.

Skills and requirements

• Bachelor’s or master’s degree.

• Valid driver’s licence.

• Sales experience

  • Demonstrated success in a sales-driven environment, with a track record of achieving or exceeding sales targets.

  • CRM experience.

• Proactive attitude

  • Self-motivated and proactive approach to sales, with the initiative to seek out new opportunities and drive business growth.

• Client service excellence

  • Strong interpersonal skills and a genuine passion for providing exceptional service. Ability to listen attentively to clients’ needs and offer tailored solutions.

• Communication skills

  • Clear and effective verbal and written communication to explain product features and benefits and build rapport with clients.

  • Verbal and written proficiency in Swedish and English.

• Relationship building

  • Ability to cultivate trusting relationships with clients and colleagues, fostering loyalty and collaboration.

• Flexibility

  • Willingness to work flexible hours, including weekends and holidays, to meet the needs of the business and clients.