Sales Advisor 14-16h

H & M Hennes & Mauritz Sverige AB; Göteborgs kommun; On-site; SEK 165,312 - 234,192; Part time

Benefits offered by this job

25% staff discount

HIP program

Wellness Allowance

Long Service Award

Collective agreement

Job summary

H&M Hennes & Mauritz Sverige AB in Gothenburg is seeking a Sales Advisor to greet customers and deliver friendly, high-quality service across the store. You’ll assist at the cash desk, help in fitting rooms, and stock the floor while ensuring the look and mood of the shop remain inviting.

Previous customer service experience is nice to have but not mandatory; you should be flexible to work varied hours, including evenings and weekends, and bring enthusiasm for fashion and our brand to every

Qualifications

• Customer-focused approach and commitment to excellent service.
• Adaptable and responsive to changing priorities and requests.
• Proactive, takes initiative and delivers quality work.
• Clear communication and active listening to understand customer needs.
• Open to feedback and eager to develop new skills.
• Passion for the brand and products to share with customers.
• Willingness to work varied hours, including evenings and weekends.

Responsibilities

• Greet customers and provide high-level service on the shop floor, at the cash desk and in fitting rooms.
• Process deliveries, replenish stock and merchandise the latest garments.
• Collaborate with team to create welcoming experiences and uplift customer journeys.

Skills

Customer-focused

Adaptable

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

Job description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

• This is a part-time permanent position with a contract of 14-16 hours a week.

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program

In addition to this, Sweden-based colleagues also receive:

• Long Service Award
• Collective agreement
• Wellness Allowance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description

SINGULAR SOCIETY is an innovative membership based brand that offers premium products at the price they cost to make.

Location

Östra Hamngatan 42, Göteborg, Sweden