Business Application Manager

Utilita Arena; Stockholms kommun; On-site; SEK 700,000 - 950,000; Full time

Job summary

Stockholm Live, part of Legends Global, seeks a Business Application Manager to own and evolve its essential business applications including mobile apps, CRM, web platforms and ticketing systems.

You will work with Marketing, Commercial, Operations and IT to streamline integrations, automate processes, and enhance user experiences, while supervising external partners and data-driven digital initiatives.

Qualifications

• Academic degree in IT, CS or related field, or equivalent professional experience.
• Several years managing business-critical applications and digital platforms.
• Strong knowledge of mobile apps, CRM, CMS, GA, A/B testing and system integrations.
• Experience with external vendors, procurement and project implementations.
• Experience in developing digital roadmaps and driving improvements.
• Analytical skills with data, reporting and digital insights.
• Fluent Swedish and English, written and spoken.

Responsibilities

• Own and develop Stockholm Live's core application landscape across mobile apps, CRM, web, payments and access control.
• Drive system integrations and digital development to improve processes and customer experience.
• Collaborate with Marketing, Ticketing, Commercial, Operations and IT to implement new functionalities.
• Leverage data, dashboards and analytics to optimize digital performance and insights.
• Train users and manage vendor relationships, contracts and procurement for new tech.

Skills

Mobile applications

CRM platforms

CMS platforms

Google Analytics

A/B testing

System integrations

Data analytics

Communication (Swedish/English)

Education

Degree in IT or Computer Science or equivalent

Tools

Figma

CRM systems

Web platforms

Job description

About Legends Global

Legends global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.

We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.

Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.

Stockholm Live

Stockholm Live is a part of Legends Global, and is an arena operator managing some of the most visited venues in the Nordic region, including Avicii Arena, Strawberry Arena, 3Arena, Annexet, Hovet, and Södra Teatern, as well as the SkyView attraction at Avicii Arena. Each year, more than 3 million people visit the arenas to attend the events and activities hosted there.

About the role

We are looking for a Business Application Manager to take ownership of Stockholm Live's strategic business applications and drive their continued development. In this role, you will ensure that our business-critical platform including our mobile app, CRM, web platforms, payment solutions, ticketing systems, premium portals, and access control systems are reliable, integrated, and aligned with business needs.

Working closely with teams across Marketing, Ticketing, Commercial, Operations, and IT, you will lead digital development initiatives, improve system integrations and automation, and enhance the experience for both visitors and internal users. You will also manage external technology partners, leverage data and insights to optimize digital performance, and help shape Stockholm Live's digital future.

Key Responsibilities

• Own and develop Stockholm Live's core application landscape, including mobile applications, CRM, web platforms, payment and access control systems
• Drive system integrations and digital development initiatives that improve business processes, automation and customer experience
• Collaborate with internal stakeholders to identify business needs, implement new functionalities and support digital transformation initiatives
• Use data, analytics and customer insights to optimize digital performance through reporting, dashboards, Google Analytics, A/B testing, and AI-driven initiatives
• Train and support internal users, as well as managing vendor relationships, contracts and procurement processes for new technology solutions.

Who are you?

To succeed in this role, you have broad technical expertise across mobile applications, CRM platforms, web systems, and system integrations. You are skilled at translating business needs into effective digital solutions and enjoy working collaboratively with a wide range of stakeholders.

You are proactive, structured, and analytical, with a strong sense of ownership and excellent communication skills. With a passion for digital innovation and continuous improvement, you thrive on delivering reliable, user-friendly solutions that enhance business performance and create exceptional customer experiences.

We Are Looking for Someone Who Has

• Academic degree in IT, Computer Science or a related field, or equivalent professional experience
• Several years of experience in managing business-critical applications and digital platforms
• Strong knowledge of mobile applications, CRM systems, CMS platforms, Google Analytics, A/B testing, system integrations and web-based solutions
• Experience in working with external vendors, procurement processes and system implementation projects
• Experience in developing digital roadmaps and driving continuous system improvements
• Strong analytical skills with experience working with user data, reporting and digital insights
• Strong communication skills in both Swedish and English, written and spoken
• Meritorious
• Experience from live entertainment- or event industry
• Experience working with ticketing platforms, payment systems or access control solutions
• Ability to translate business requirements into wireframes and user interface concepts using Figma.

Employment Details

This is a permanent position with a 6-month probationary period. Collective agreement with a monthly salary. Start date: Upon agreement. Location: Globe District.