Client Support Specialist

Ticketmaster Sverige AB; Stockholms kommun; On-site; SEK 420,000 - 660,000; Full time

Job summary

Ticketmaster Sverige AB in Stockholm is seeking a Client Support Specialist for the Swedish Market to be the primary contact for clients, delivering day-to-day operational support for Ticketmaster’s ticketing systems and products.

Responsibilities include client relationship management, coordinating full event lifecycle operations, providing product and technical guidance, and collaborating with internal teams while using Microsoft Office and internal systems.

Qualifications

• Experience in client support, account management, customer success, or a similar client-facing role.
• Strong customer service mindset with excellent communication and presentation skills.
• Ability to understand operational processes and provide practical solutions.
• Excellent organizational and analytical skills; able to manage multiple priorities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience in live entertainment, sports, ticketing, or event industry is an advantage.
• Bachelor’s degree or equivalent experience preferred.
• Fluent in Swedish and English.

Responsibilities

• Client Relationship Management – act as the primary point of contact, build and maintain long-term relationships, lead client onboarding, conduct regular meetings to review operations, collaborate with internal teams to ensure excellent client experience.
• Operational Support – manage operational delivery throughout the full event lifecycle, coordinate activities, monitor event performance and sales trends, provide onsite and out-of-hours support when required, recommend process improvements.
• Product & Technical Support – serve as a trusted advisor, deliver training and guidance on new features, troubleshoot operational and technical issues, coordinate with internal specialists for timely resolution.
• Collaboration & Administration – maintain accurate client documentation and operational records, prepare reports, work closely with cross-functional teams, use Microsoft Office and internal systems for daily tasks.

Skills

Customer service mindset

Communication skills

Organizational skills

Analytical skills

Presentation skills

Team collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Client Support Specialist – Swedish Market

Location: Stockholm. Division: Ticketing. Contract: Full Time. You will serve as the primary point of contact for Clients, delivering support for day‑to‑day operational needs related to Ticketmaster’s ticketing systems and products.

Responsibilities

• Client Relationship Management – act as the primary point of contact, build and maintain long‑term relationships, lead client onboarding, conduct regular meetings to review operations, collaborate with internal teams to ensure excellent client experience.
• Operational Support – manage operational delivery throughout the full event lifecycle, coordinate activities, monitor event performance and sales trends, provide onsite and out‑of‑hours support when required, recommend process improvements.
• Product & Technical Support – serve as a trusted advisor, deliver training and guidance on new features, troubleshoot operational and technical issues, coordinate with internal specialists for timely resolution.
• Collaboration & Administration – maintain accurate client documentation and operational records, prepare reports, work closely with cross‑functional teams, use Microsoft Office and internal systems for daily tasks.

Qualifications

• Experience in client support, account management, customer success, or a similar client‑facing role.
• Strong customer service mindset with excellent communication and presentation skills.
• Ability to understand operational processes and provide practical solutions.
• Excellent organizational and analytical skills; able to manage multiple priorities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience in the live entertainment, sports, ticketing, or event industry is an advantage.
• Bachelor’s degree or equivalent experience preferred.
• Fluent in Swedish and English.

Behavioral Skills

Natural relationship builder who enjoys meeting new people and creating long‑term partnerships; curious, proactive and continually looking for ways to improve client experience; confident communicator engaging stakeholders at all levels; solution‑oriented, adaptable and comfortable in a dynamic environment; well‑organized and able to balance multiple projects; collaborative team player who enjoys working across departments; passionate about delivering outstanding service and continuously improving ways of working.

Job Details

Regular travel is an expected part of the role, including onsite support at client venues and events. Flexibility to provide occasional evening and weekend support during live events may be required.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. We encourage applications from people irrespective of gender, race, sexual orientation, religion, age, disability status or caring responsibilities.