Bilingual Tech Support & Claims Specialist

NordicInfu Care AB; Stockholms kommun; On-site; SEK 420,000 - 540,000; Full time

Job summary

Nordic Infucare in Sweden seeks a Tech Support Agent to deliver technical support, claims handling, and replacements for the Nordic region. The role involves assisting BHM and HCPs, with a focus on patient-centric service and efficient issue resolution.

We expect 3–5+ years in Customer Experience roles, fluency in Danish, Finnish, Norwegian, Swedish and English, and comfort using CRM systems to log cases and track SLA adherence. Join a collaborative team and contribute to continuous improvement.

Qualifications

• Customer service experience in technical support.
• Strong written and verbal communication.
• Fluency in Danish, Finnish, Norwegian, Swedish and English.

Responsibilities

• Provide technical support and claims handling in the Nordic region.
• Handle inquiries via phone and email according to SLA.
• Document cases in the CRM system.
• Coordinate with suppliers and internal teams.
• Monitor social channels and report issues per SOPs.

Skills

Customer service

Multilingual support

Communication skills

Tools

CRM system

Job description

Nordic Infucare in Sweden seeks a Tech Support Agent to deliver technical support, claims handling, and replacements for the Nordic region. The role involves assisting BHM and HCPs, with a focus on patient-centric service and efficient issue resolution.

We expect 3–5+ years in Customer Experience roles, fluency in Danish, Finnish, Norwegian, Swedish and English, and comfort using CRM systems to log cases and track SLA adherence. Join a collaborative team and contribute to continuous improvement.