Aftersales Automation Engineer — Global Tech Support

BlackBerry Inc.

Västerås kommun

On-site

SEK 750,000 - 1,000,000

Full time

3 days ago

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Job summary

ABB Sweden is seeking an Aftersales Technical Specialist to join a skilled team supporting advanced automation solutions across Energy, Process, and Marine sectors. You will act as a trusted technical partner through the full system lifecycle, collaborating with local project teams, R&D, and product management to resolve complex customer issues worldwide.

Responsibilities include diagnostics, collaboration with cross-functional teams, and enabling support features while occasionally engaging in

Qualifications

Background in process automation, system servicing, maintenance, or commissioning.
Familiarity with ABB PA PCP products and technologies like Microsoft platforms, virtualization, network communication, Red Hat OpenShift, and Kubernetes is beneficial.
Curiosity and drive for digital solutions with self-motivation and a desire to continuously learn.
Collaborative mindset with the ability to work independently and as part of a team.
Strong communication skills in Swedish and English; willing to travel domestically and internationally.

Responsibilities

Customer Support & Diagnostics: Analyze issues, review logs, perform remote diagnostics, and reproduce problems in lab environments.
Cross-Functional Collaboration: Work with R&D, front-end teams, and end customers to resolve challenges and improve product support.
Technical Enablement: Contribute to software development by integrating supportability features such as fault tracing tools, guides, and logging mechanisms.
On- Site Engagements: Occasionally participate in field activities to troubleshoot complex issues and perform system health checks.
Continuous Growth & Autonomy: Stay updated on product and technology developments while enjoying a flexible role that encourages technical discussions and personal influence over your workday.