Automation Systems Support Engineer

Malmö, Boplatsgatan 8; Malmö kommun; On-site; SEK 550,000 - 850,000; Full time

Job summary

ABB in Malmö, Sweden, seeks a Technical Support Manager to lead and coordinate advanced diagnostics, troubleshooting and customer-facing support for ABB Ability System 800xA and Automation Extended. You will work with global teams to diagnose complex issues and ensure reliable operation of mission-critical automation platforms.

You will engage with Product Management, Development and local project teams, translating technical findings into actionable improvements while planning your day with

Qualifications

• Experience in process automation, system service, maintenance or commissioning or a related technical education.
• Knowledge of System 800xA, AC 800M, S800 I/O and Select I/O and technologies like Microsoft platforms, virtualization.
• Knowledge of Ethernet-based communication and Industrial protocols such as OPC UA, MMS, PROFINET, PROFIBUS and Modbus TCP.
• Curiosity and a willingness to learn new tools and technologies over time.
• A collaborative mindset and the ability to take responsibility for your work.
• Fluency in Swedish and English, both written and spoken.

Responsibilities

• Support ABB’s front-end organizations in using ABB’s DCS systems ABB Ability System 800xA and Automation Extended evolution with focus on Control, I/O & Communication.
• Diagnose and troubleshoot technical issues, including evaluating problem descriptions, analyzing log files, performing remote diagnostics and reproducing issues in lab.
• Collaborate with cross-functional teams, including Product Management, Product Development, and ABB front-end organizations, to address complex technical issues and improve products.
• Contribute to product supportability by helping shape diagnostic tools, logging mechanisms and technical guides.
• Visit customer sites occasionally to help troubleshoot complex issues or perform system health checks.
• Keep your knowledge up to date, join technical discussions and influence how we work with the flexibility to plan your own day.

Skills

Process automation

System service

Maintenance

Commissioning

Microsoft platforms

Virtualization

OPC UA

PROFINET

Modbus TCP

Swedish

English

Education

Related technical education

Job description

ABB in Malmö, Sweden, seeks a Technical Support Manager to lead and coordinate advanced diagnostics, troubleshooting and customer-facing support for ABB Ability System 800xA and Automation Extended. You will work with global teams to diagnose complex issues and ensure reliable operation of mission-critical automation platforms.

You will engage with Product Management, Development and local project teams, translating technical findings into actionable improvements while planning your day with